This position serves as the Chief Organizational Health and Experience Officer, Psychologist at the Phoenix VA Health Care System. As a COHEO, the Psychologist will impact staff and other resources associated with the programs managed while exercising wide latitude and independent judgment. The type of program managed, and scope of responsibility are critical aspects of the assignment at this level. Responsibilities include operation and management of key clinical, training and research.

Duties

Establishes a strategic vision of why and how the Health Care System will improve the work environment to advance the well-being of the health care system workforce. Advises Heath Care System ELT members on a facility-wide strategy to advance well-being. Works collaboratively with all levels of staff within the facility including Executive Leadership. Employee Experience/Engagement, System Redesign, Occupational Health, Employee Whole Health, unit supervisors and others in assessing, developing, and maintaining staff employee well-being activities. Leads a team of ambassadors from various disciplines to be constantly connected to the specific implementation needs of professions from across the organization. Evaluates Health Care System culture, identifies issues in the workplace that affect morale and makes sure any proposed changes are inclusive to all employees. Implements effective evidence-based, group-level interventions and system-level interventions. The incumbent will be established and maintain professional relationships across all service lines and facility management which result in improved patient care. The Chief Organizational Health and Experience Officer (COHEO) is responsible for creating and maintaining a facility-wide culture of well-being and increased resiliency through collaboration with key program offices, executive leadership, middle management, and employees to support self-care and practice redesign efforts. The COHEO is responsible for addressing the unique needs of the health care workforce by improving the efficiency of the practice environment and improving elements of organizational culture such creating collegiality and community, advancing leadership behaviors among clinical and section leaders, creating peer support and other support resources for those in distress. The incumbent utilizes data analysis and interpretation to support prioritization and action planning of initiatives related to the Veteran and health care workforce experience. The incumbent serves as a subject matter expert to the Executive Leadership Team (ELT) on matters related to organizational health and facility-wide culture. Work Schedule: Monday through Friday 8:am - 4:30pm Telework: Telework is available, Ad-hoc. Virtual: This is not a virtual position. Functional Statement #: 00000 Relocation/Recruitment Incentives: Not Authorized PCS Appraised Value Offer (AVO): Financial Disclosure Report: Not required

Requirements

Qualifications

Basic Requirements: United States Citizenship: Candidates must be a citizen of the United States. English Language Proficiency: Individuals appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA must be proficient in written and spoken English. See Chapter 2, section D, paragraph 5a, this part. Licensure. Individuals hold a full, current, and unrestricted license to practice psychology in a State, Territory or Commonwealth of the United States, or in the District of Columbia. Education. The individual must meet at least one of the requirements below: a) A doctoral degree in psychology from a graduate program in psychology accredited by the American Psychological Association (APA), the Psychological Clinical Science Accreditation System (PCSAS), or the Canadian Psychological Association (CPA) at the time the program was completed. OR, b) A doctoral degree in any area of psychology and, in addition, successfully complete a re-specialization program (including documentation of an approved internship completed as part of the re-specialization program) meeting both of the following conditions: (a) the re-specialization program must be completed in an APA or a CPA accredited doctoral program; and (b) the specialty in which the applicant is retrained must be consistent with the assignment for which the applicant is to be employed. Internship. The individual must meet at least one of the requirements below: a) Successfully completed a professional psychology internship training program that was accredited by APA or CPA at the time the program was completed. OR, b) Successfully completed a VHA psychology internship program that are in the process of applying for APA accreditation are acceptable in fulfillment of the internship requirement, provided that such programs were sanctioned by the VHA Central Office Program Director for Psychology and the VHA Office of Academic Affiliations at the time of internship. OR, c) Successfully completed a full-time, one-year pre-doctoral internship. OR, d) Successfully completed an internship that was not accredited by APA or CPA at the time the program was completed but are currently board certified by the American Board of Professional Psychology in a specialty area that is consistent with the assignment of position. Grade Determinations: Psychologist, GS-14 (Service Chief) (a) Experience. At least three years of experience as a professional psychologist, with at least one year equivalent to the GS-13 grade level. (b) Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs: 1. Ability to organize work, set priorities, delegate tasks, and meets multiple deadlines. 2. Knowledge of and ability to utilize evidence based practices and clinical practice guidelines appropriately and ability to guide staff in using these tools. 3. Ability to deal effectively with individuals or groups representing widely divergent backgrounds, interests, and points of view. 4. Skill in managing and directing the work of others to accomplish program goals and objectives. 5. Ability to translate management goals and objectives into well-coordinated and controlled work operations. 6. Ability to establish and monitor production and performance priorities and standards. 7. Ability to analyze organizational and operational problems and to develop and implement solutions that result in sound operation of the program. (c) Assignment. For all assignments above the full performance level, the higher-level duties must consist of significant scope, complexity (difficulty), and range of variety, and be performed by the incumbent at least 25% of the time. The Psychologist Service Chief manages a stand-alone Service, Product Line or Service Line. They typically have line and staff authority for resource allocations within the area of responsibility, and ensure the efficient operation of the organizational unit. Decisions are made exercising wide latitude and independent judgment. They have broad and overall responsibility for the service-level department and full responsibility for clinical practice, program management, education, human resource management and supervision for the service, as appropriate. They autonomously manage substantive parts of specialized, complex, professional services which significantly impact the care provided to Veterans. They provide leadership with objective, independent assessments and recommendations for policy, operational and administrative issues and initiatives requiring decision and action. Examples include but are not limited to discipline-specific programs (typically in the role of Psychology Service Chief) or the overall system of mental health programs (typically in the role of Associate Chief of Staff for Mental Health), typically at lower level complexity facilities such as level 2 (medium complexity) or level 3 (low complexity). The Service Chief has overall responsibility for planning, assessing, and evaluating programs to ensure coordination between care delivered by the program and overall delivery of health care within the facility. They interpret a wide variety of data and process data related to program planning and the specialized needs of the Veteran, the service, and the medical center. They assure compliance with accrediting agency and regulatory requirements and assure corrective action is initiated as needed. Service Chiefs ensure policies or issues have been fully coordinated, vetted, and staffed. They advise leadership on policy implications, key issues, and relationships to both internal and external interest groups, and recommend courses of action. They maintain interdepartmental relations with other services to accomplish medical center goals. Service Chiefs coordinate and negotiate resolutions to complex problems. They may prepare special reports and responses, Congressional responses, briefing papers, issue briefs, and decision papers for the medical center leadership, which may be highly sensitive, confidential, and of a complex nature as requested. They are responsible for professional and administrative management of an assigned area which may include budget execution. Service Chiefs develop policies and procedures and may develop performance standards, position descriptions and functional statements. They conduct performance appraisals and perform other clinical and administrative responsibilities related to management of staff to ensure that the mission of the service and the medical center has been satisfied. They may set training objectives and delegate responsibilities to subordinate sections. Physical Requirements: The incumbent should be physically and mentally capable to perform the examinations, formulate the diagnosis and treatment plan, and educate employees and veterans. Physical activity includes sitting, standing (up to 8 hours), walking (up to 2 hours), heavy lifting (45 pounds or over), reaching above the shoulder, and repeated bending. The incumbent should be emotionally and mentally stable; and capable to perform the duties of the position. References: FEBRUARY 7, 2018 VA HANDBOOK 5005/103 PART II APPENDIX G18

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Carl T Hayden Veterans' Administration Medical Center 650 East Indian School Road Phoenix, AZ 85012 US
• Name: Roberto Mejia
• Email: [email protected]