The position is located under the Veterans Transportation Service (VTS) at the Veterans Healthcare System of the Ozarks (VHSO). Attention to detail and strong customer service are mandatory duties for this position in Fayetteville, Arkansas.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** The Veterans Transportation Program (VTP) provides transportation or reimbursement for travel at Government expense to beneficiaries and their attendants traveling to and from VA facilities and other places for the purpose of examination, treatment, or care. The incumbent serves as the primary contact to Veterans and vendors for patient transportation needs. Independently use the various Beneficiary Travel (BT) programs to process both mileage and transportation claims. The Beneficiary Travel program provides transportation at Government expense to beneficiaries and their attendants traveling to and from VA facilities and other VA funded facilities for the purpose of examination, treatment, or care. Responsible for determining method of payment for authorized and unauthorized Special Mode Transport (SMT) claims submitted to the Electronic Claims Adjudication System (eCAMS) for consideration. Investigates orders and/or utilizes the Computerized Patient Record System (CPRS), Joint Legacy Viewer (JLV), eCAMS, or any other appropriate medical reporting system to review medical records and locate authorizations. Creates transportation authorizations in both CPRS and Vista. Responsible for determining method of payment for authorized common carrier claims submitted to the Invoice Payment Process System (IPPS) for processing. Investigates authorizations, orders, and/or utilizes the Computerized Patient Record System (CPRS) to review medical records. Acts as liaison between vendors and Finance Department for invoices pending payment. Performs work involving consult management, transport to appointment scheduling and transport to admission scheduling. Supports efforts to reduce waits and delays for patients by processing transportation consult requests in a timely manner. Perform other duties assigned. Work Schedule: Monday through Friday; 8:00 a.m.-4:30 p.m. Recruitment & Relocation Incentives: Not authorized Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Financial Disclosure Report: Not Required

Requirements

Qualifications

SPECIALIZED EXPERIENCE GS-6: Possess one (1) year of specialized experience that equipped you with the knowledge, skills, and abilities (KSA's) needed to successfully perform the duties of the position and that is typically in or related to the position to be filled? To be creditable, this experience must have been equivalent to at least the GS-5 level in Federal service. Specialized experience includes: scheduling patient transportation; coordinating transportation; dispatching drivers and vehicles; filing and tracking trip tickets; tracking data; and maintaining and updating electronic information; utilizing knowledge of transportation regulations, methods, and practices to perform a wide variety of transportation assignments. Note: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hour worked per week. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Conflict ManagementCustomer ServiceFinancial ManagementOral Communication IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The duties and responsibilities of the position require some mobility between various clinic areas in separate building location sites, but generally the job is sedentary with some standing, stooping, reaching and lifting up to 20 pounds. The employee is required to work with computer equipment at least 75% of the time which impacts on hand and wrist motions. The work is performed in a business office and an outpatient treatment setting. The environment involves those everyday risks or discomforts that require normal safety precautions typical of this environment. Although the employee works in a health care facility where exposure to contagious diseases exist, the tasks required for this position do not put the employee at a serious risk for this type exposure. The work area is adequately lighted, heated and ventilated. The incumbent must remain composed at all times in trying to assist veterans, their families and staff, who may be upset or in distress and hostile in manner. The incumbent may work with patients who are mentally disturbed and must be alert to the risk of physical abuse. Due to changing deadlines and priorities, work may be stressful at times. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Fayetteville AR VA Medical Center 1100 North College Avenue Fayetteville, AR 72703 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]