You will serve as a INFORMATION TECHNOLOGY SPECIALIST (SYSADMIN/CUSTSPT) in the Naval Medical Research Unit of NAVMEDRSCH UNIT SAN ANTONIO. This announcement uses the Expansion of Direct Hire Authority Personnel of the Department of Defense to recruit and appoint qualified candidates to certain positions in the competitive service.

Duties

You will provide technical support to users. You will develop standard technical solutions for recurrent problems. You will act as Help Desk support for all the commands automated information systems. You will utilize test equipment and/or diagnostic software to resolve all common occurring computer hardware/software peripheral devise problems. You will install and maintain operating system components.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This position is designated as a Cyber Workforce position in the DOD Cyber Workforce Framework (DCWF) primary role 411, Technical Support Specialist.
• The incumbent must obtain the required credentials within 12 months of appointment and maintain those credentials as described in SECNAV M-5239.2 for DCWF primary role 411 Technical Support Specialist proficiency level Basic.
• May be required to work other than normal duty hours to include evenings, weekends, and/or holidays.
• This position requires the employee to occasionally travel within the United States for work-related training/conferences.

Qualifications

Your resume must demonstrate one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: maintaining a database of assets for equipment tracking. Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: providing continuing technical oversight as Help/Work Desk technical point-of-contact. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include Instructing computer use and software applications either as a one-on-one or in a classroom. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Responding to system shutdowns, interruptions, failures and analyzes problems, to determine reasons and affects repair. In addition to experience demonstrating the four competencies above, your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Receiving and remediating customer complaints and questions regarding the overall use of a DoD computer system or similar systems; Providing advice and assistance and troubleshoots complex problems to minimize interruptions; Creating and administering logon user accounts, email accounts trouble ticket accounts and other logon accounts in a domain environment; . Coordinating customer support to the command and the automated healthcare system administrator in the services of user accounts, maintenance and peripheral; and Using methods and practices for troubleshooting, adjusting, modifying and improving IT systems to provide support that minimize interruptions in customer's ability to carry out the command's mission. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Applicants may substitute the following education for the required experience, provided it demonstrates the knowledge, skills and abilities necessary to do the work of the position:

Successful completion of a Master's degree or equivalent Graduate degree;
OR
2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree.

COMBINATION OF EDUCATION AND EXPERIENCE: Equivalent combinations of education and experience may be combined to meet the total qualification requirements.

If you are using education to meet all or part of the qualification requirements, you must submit a copy of your transcripts or an itemized list of college courses which includes equivalent information from the transcript (course title, semester/quarter hours, and grade/degree earned) in your resume. IF CLAIMING EDUCATION, FAILURE TO SUBMIT TRANSCRIPTS/ITEMIZED LIST WILL RESULT IN AN INELIGIBLE RATING. See OPM's General Policies for information on crediting education.

Education completed in foreign colleges or universities may be used to meet the qualification requirements if the applicant can provide documentation indicating that the foreign education is comparable to that received in an accredited educational institution in the United States. It is the responsibility of the applicant to provide such evidence when applying for further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html

Contacts

• Address NAVMEDRSCH UNIT SAN ANTONIO 3560 Chambers Pass Building 3610 Fort Sam Houston, TX 78234 US
• Name: Department of Navy EIC
• Email: [email protected]