The Smithsonian Institution is the world’s largest museum, education, and research complex, with 21 museums and the National Zoo.  This position is located in the Office of the Chief Information Officer (OCIO). The OCIO integrates database, network, and web services for locations in the Republic of Panama, Arizona, Florida, Hawaii, Maryland, Massachusetts, New York, Virginia and Washington, DC. More than one selection may be made from this announcement.

Duties

This position serves as the Assistant Manager Endpoint Services, planning and directing the activities necessary to maintain the quality and adequacy of the Smithsonian’s laptop, desktop, tablet, and related hardware and software support to all Smithsonian museums, the Zoo, program and administrative offices, and research centers.

Requirements

• Pass Pre-employment Background Investigation
• May need to complete a Probationary Period
• Maintain a Bank Account for Direct Deposit/Electronic Transfer
• Males born after 12/31/59 must be registered with Selective Service.

Qualifications

GS-13 Experience: You qualify for this position if you have one year of specialized experience equivalent to at least the GS-12 level in the Federal Service or comparable pay band system.  For this position Specialized experience is defined as experience applying hardware and software technologies to diagnose and resolve problems, formulate and coordinate complex customer support activities, evaluate and recommend software and hardware products for at least one of the following three operating systems: Microsoft Windows, Apple macOS, or iOS/iPadOS. In addition to meeting the Specialized Experience for all positions individuals must have related experience demonstrating each of the four competencies listed below: Attention to Detail:  Is thorough when performing work and conscientious about attending to detail. Customer Service: Anticipates and meets the needs of both internal and external business partners and customers (any individuals who use or receive the services or products that your work unity produces including the general public, individuals who work in the agency, other agencies, or organizations outside the Government).  Provides information or assistance. Delivers high-quality products and services; is committed to continuous improvement.  Effectively manages customer relationships. Oral Communication:  Makes clear and convincing oral presentations to individuals and groups. Listens effectively; clarifies information, as needed.  Speaks and writes in a clear, concise, organized, and convincing manner that is appropriate to the audience.  Facilitates an open exchange of ideas to ensure all group input is considered.  Handles technical, sensitive, or controversial topics with agility involving executives/managers as appropriate. Problem Solving: Identifies and analyzes problems, weighs relevance and accuracy of information, generates and evaluates alternative solutions, and makes sound recommendations. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no substitute for education.

Contacts

• Address SMITHSONIAN Office of Human Resources Washington, District of Columbia 20013-7012 United States
• Name: Molly Abromavage
• Phone: 202-834-9426
• Email: [email protected]