The Management & Program Assistant serves as a full-time staff member within the Community Care Service Line at the Iowa City Veterans Affairs Health Care System (ICVAHCS). The incumbent is responsible for pulling data and completing audits on community care processes.

Duties

Major duties include but are not limited to: On a re-occurring basis (daily, weekly, monthly) the performs audits of Care in the Community (CITC) processes. Conduct daily audit of authorization outliers (or those with red flags), as well as a weekly audit of the accuracy and timeliness of the CITC referral process. On a re-occurring basis (daily, weekly, monthly) the incumbent prepares reports which enable Executive Leadership, the Nurse Administrator, facility clinicians and front-line managers to make decisions related to CITC utilization, performance and expenditures. Prepares reports related to the adequacy of CITC processes and individual team member performance. Engage in analytical, financial, statistical, and quantitative problem solving and analysis. Handles conflict and problems in dealing with the customer constructively and appropriately. Completes most projects on a regular and re-occurring basis and requires minimal to no supervision to complete them accurately and on time. Proficiency in word processing, spreadsheet, and database software and is able to trouble-shoot software and system errors/issues. Consistently communicates and treats customers, veterans, their representatives, visitors, and all VA staff in a tactful and respectful manner. Works with external customers to resolve issues and concerns. Generates reports for supervisors, peers, facility leadership and executive staff. Other duties as assigned. Work Schedule: Monday-Friday, 7:00am-3:30pm Telework: Eligible to regularly telework 6+ days per pay period. Virtual: This is not a virtual or remote position. Position Description/PD#: Management & Program Assistant/PD50308A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Bargaining Unit: Yes, AFGE The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/30/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: prioritizing and/or organizing work to meet deadlines; ensuring compliance with established processes, policies and/or regulations; expert proficiency with Microsoft Excel data spreadsheets, pivot tables, and graphs; analyzing data and identifying trends/outliers; utilizing automated systems to generate reports in various formats; and performing various administrative duties (such as timekeeping, maintaining calendars, and/or ordering supplies). You will be rated on the following Competencies for this position: Computer SkillsCustomer ServiceProblem SolvingSelf-Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Iowa City VA Health Care System 601 Highway 6 West Iowa City, IA 52246 US
• Name: Michael Kelly
• Phone: 612-467-3398
• Email: [email protected]