This Medical Support Assistant (OA) position is located at the Phoenix Indian Medical Center in the Patient Call Center located in Phoenix, AZ. Incumbent provides support and technical assistance in the management and administration of the reception of patients, scheduling of appointments and related call center functions for the hospital. This position reports to the Supervisory Health System Specialist.

Duties

Scheduling appointments, capturing patient demographics, insurance capture, pre-registration and clinic cancellation processes Works closely with all staff members performing the administrative details that are essential to the orderly and efficient accomplishment of the unit's goals. Responsible for establishing and maintaining a close working relationship with clinics in order to coordinate clinical policies and all appointment type procedures Performs a variety of receptionist, clerical, and record-keeping duties and procedures in the patient appointment services for all clinics Serves as point of contact for the Patient Central Appointment System concerning all aspects of computerized appointment processes

Requirements

Qualifications

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS, Medical Support Assistant, GS-05: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the GS-04 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Examples include: Schedule and coordinate patient appointments using computerized records, maintain patient confidentiality, prepare for clinic visits for each business day, explain policy/procedures to patients, prepare correspondence, answer telephones, refer calls to appropriate receiver. OR Completed 4 years of education above the high school level. OR Possess a combination of education and experience that when combined fully meet the minimum qualifications for this position. Only education in excess of the first 60 semester hours is creditable toward meeting the specialized experience requirement. The total percentage must equal at least 100 percent to qualify an applicant for GS-05 grade level. MINIMUM QUALIFICATIONS, Medical Support Assistant, GS-06: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the GS-05 level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Examples include: include scheduling appointments, capturing patient demographics, insurance capture, pre-registration and clinic cancellation processes; schedule various patient appointments in multiple systems; performs a variety of receptionist, clerical, and record-keeping duties and procedures in the patient appointment services; Schedules initial and follow-up appointments and missed appointments. Receives and greets visitors and telephone callers at the call center; determines the nature of the call or visit and provides detailed information to individuals; obtain information necessary information to determine primary need or area of interest; refers patients with perceived emergencies to proper clinic. TYPING PROFICIENCY REQUIREMENT: In addition to meeting experience or education requirements, applicants for these positions must show possession of the following typing skill. Applicants may meet these requirements by passing the appropriate performance test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying their proficiency. Performance test results and certificates of proficiency are acceptable for 3 years. Agencies may verify proficiency skills of self-certified applicants by administering the appropriate performance test. Must be able to type at least 40 words per minute based on a 5-minute sample with three or fewer errors. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement.

Education

This position has an education requirement. You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer.

Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Phoenix Service Unit 1616 E Indian School Rd Suite 360 Phoenix, AZ 85016 US
• Name: Chelsea Banteah
• Email: [email protected]