The Supervisory Medical Support Assistant (MSA) plans and directs programs at medical centers and/or satellite outpatient clinics and has full supervisory responsibility. This position serves as the Inpatient Supervisory MSA under Health Administration Service.

Duties

This position falls under Health Administration Service and is the Supervisory Medical Support Assistant over Outpatient Operations (Consult Team) The Supervisory MSA plans and directs programs at medical centers Outpatient Scheduling and other ancillary clinics and has full supervisory responsibility. Assigns and evaluates work of subordinate staff, resolves complex problems, evaluates new products, equipment and systems, identifies educational needs, makes recommendations for hiring selections, evaluates performance, takes disciplinary action as necessary. Works collaboratively in an interdisciplinary coordinated care delivery model and performs all related duties. Supervises customer service and other MSA duties assigned for proper and timely treatment of patients, time and accurate completion of reports and tasks, assures appointment schedules are maintained by MSA staff, assist with clinic access contingency plans. Supports patient safety standards using the correct Veterans Affairs Identification of all patients through the use of the two forms of identification, name and full social security number. Assures MSA explains the VAs mandate to collect insurance information to veterans, their families, and other eligible patients. Assures positive front line contact with patients and staff by setting the tone for perception concerning quality of healthcare at the VA. When records are received will ensure that all necessary health/administrative information are integrated into computerized patient record system (CPRS). Screen/receives phone calls in a courteous and timely manner. Train staff on requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities: a) schedule appointments and utilize the electronic wait list accurately in a timely manner b) notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated time frames, c) daily review of active/pending consults. d) Provides over-site on the management of the patient bed assignments and movements. and patient registrations. e). Assist with the management of decedent affairs and patient funds. Ensures efficient operation of patient admissions, check in and discharge processes. Troubleshoots and resolves operational issues, escalates to supervisor and/or Facility IT Services when needed. Provides patient identification services through Veteran ID Card (VIC) machine operation and reports. Ensures the cards are processed, received, and delivered timely to all eligible veterans. Develops, reviews, and submits reports for monitoring of VIC services. Recommends and takes corrective actions to resolve deficiencies. Provides coordination and technical assistance on all local administrative training matters. Participate in daily team huddles and weekly team meetings. Independently manage position responsibilities with little supervision as well as set priorities and deadlines. May also assist in the Beneficiary Travel Program and Health Benefits Unit and other duties within the clinic. Work Schedule: Monday - Friday 8am - 4:30pm or 7:30am - 4:00pm, occasional evenings or weekends Compressed/Flexible:Not Available Telework: Authorized At Service Line Discretion Virtual: This is not a virtual position Travel: Applicant will be required to travel 25% of the time (Discussed during interview) Position Title/Functional Statement #: Supervisory MSA GS679-8 #000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. · Physical Requirements: See VA Directive and Handbook 5019 · English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. · Experience: Six months experience of clerical, office (customer service), or other (administrative) work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position · OR · Education: One year above high school · OR · Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). In addition to the basic requirements you must meet the grade requirements and demonstrate the knowledge, skill and ability. Grade Determinations: Supervisory MSA GS-8: One year of experience equivalent to the GS-7 grade level (leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Candidates must demonstrate (all of) the KSAs below: Ability to provide the full range of administrative and supervisory duties [to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.] Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. Ability to provide briefings, orientations, staff development, and training [in a patient support setting]. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. References: VA Handbook 5005/53, Part II, Appendix G45. The full performance level of this vacancy is GS-5. The actual grade at which an applicant may be selected for this vacancy is in the GS-8. Physical Requirements: Work is primarily sedentary. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Corporal Michael J Crescenz Department of Veterans Affairs Medical Center 3900 Woodland Avenue Philadelphia, PA 19104 US
• Name: Nicholas Gentile
• Email: [email protected]