The incumbent serves as a Program Analyst within the Executive Director's Office at the West Palm Beach VA Healthcare System. Major duties include coordination with VISN 8 liaisons for the review, assignment, and tracking of facility action items, White House Hotlines, kudos, and interactions with Congressional Office staff for documented resolution management. The individual works closely with the Patient Advocate Office in resolve complex issues and documenting within the PATS-R system.

Duties

Responsible for receiving, screening, tracking and final processing of all controlled correspondence and action items for the VISN and or VACO. Establishes and maintains a computerized tracking system on SharePoint, for all congressional correspondence and ensures service Chiefs are aware of and follow up regarding due dates. Reviews all written correspondence for accurate spelling, grammar, punctuation, and correctness of response. Serves as the Congressional Liaison for the Director's Office to Congressional Offices regarding patient inquiries. Responds to personal and telephone inquiries relating to administrative and clinical issues. Communicate with a wide variety of individuals throughout the Medical Center, VA, Network, and form institutions and individuals outside the VA, including patients, their families and/or significant others, Congressional aides, Veterans Service Organizations and community Organizations. Gathers and organizes narrative and statistical information using established methods and techniques such as surveys, questionnaires, interviews, various databases, such as VSSC etc. to prepare reports. Performs focused studies, gathers information and quantitative data from historical sources, site visits, or other sources and prepares concise and accurate reports based on statistical calculations and trend analyses. Develops and organizes meeting agendas and transcribes meeting notes into formalized minutes. Prepares documents with correct grammar, spelling and format in a timely manner. Responds to patients questions and concerns presented by telephone or in person and warmly routes to appropriate staff member. Provides administrative back up coverage for activities of staff within the Director's Office Suite during absences. Performs other related duties as assigned. Work Schedule: Monday-Friday, 8:00AM-4:30PM Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD027130 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/27/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Coordinating and monitoring the functions of administrative services within an office; Maintaining suspense file reports, and other forms of confidential correspondence, with a degree of discretion and independence to ensure compliance to privacy and confidentiality standards, rules and regulations; Uses computer systems or applications to access, create, edit, print, send, retrieve, or manipulate data, files, or other information; Reviewing reports, documents, records, data, or other materials to verify completeness, correctness, consistency, compliance, or authenticity; Communicate effectively and professionally, both orally and in writing, with a wide variety of individuals, internal and external. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must possess a master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D., if related. (TRANSCRIPT REQUIRED) OR, Combination: Applicants may also combine education and experience to qualify at this level. You must possess equivalent combinations of successfully completed graduate level education (in excess of the first year or 18 semester hours) and specialized experience to meet total experience requirements. (TRANSCRIPTS REQUIRED) Note: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Verbiage displayed on your resume or application must contain your own words. You may refer to the specialized experience located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received that copied verbatim from the announcement will be evaluated and may be reviewed as falsifying your experience or application. You will be rated on the following Competencies for this position: Administration and ManagementAnalysis and Problem SolvingCommunicationsConflict ManagementCustomer Service Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements/Work Environment: Position requires walking, standing, bending and prolonged periods of sitting. The work is mostly sedentary; however, it occasionally required carrying light objects such as files, books and papers. Duties are basically performed in an office setting with a computer in the Director's Office. All work involves the use of safe work habits with office equipment and VAMC Fire and Safety regulations. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address West Palm Beach VA Medical Center 7305 North Military Trail West Palm Beach, FL 33410 US
• Name: Jennifer McCullar
• Phone: 727-398-6661 X64697
• Email: [email protected]