This position serves as a Patient Services Assistant and is responsible for supporting the daily transport of patients and specimens as well as providing direction for volunteers assigned to Escort; assisting in all aspects of the coordination and movement of patients and specimens at the Minneapolis VA Health Care System (MVAHCS ), VA Voluntary/Community Resource Service program (VAVS).

Duties

Major duties listed but not limited to: Transport of patients, specimens and other patient related articles. Receives transport requests by telephone. Prepares and maintains records reflecting work volume and is responsible for the clerical-administrative aspects of scheduling and processing necessary to complete all escort activities. Keeps up-to-date with room and clinic changes and recommends to the supervisor the revision of escort directions and resources to meet these changes. Coordinates the work of volunteers assigned to Escort, assigns requests on selective consideration of transportation method needed to move the patient. Assures compliance with hand-off communication procedures, checking each patient's name band prior to transporting to ensure proper patient identification. Disinfects/wipes down transport equipment with approved cleaning product prior to each patient transport. Makes routine specimen rounds when assigned to assure that lab specimens are picked up and delivered in a timely manner. Makes certain that all requisitions are attached and those specimens are properly bagged by department staff prior to delivery to the lab. Deliver blood products when assigned. Check name and number on each blood product for accuracy. Work Schedule: Monday - Friday, 7:30am to 4:00pm Virtual: This is not a virtual position. Position Description/PD#: Patient Services Assistant-Escort/PD60124A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Bargaining Unit Status: Yes, AFGE The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/24/2023. You may qualify based on your experience and/or education as described below: General Experience: General experience includes but is not limited to: experience interacting, developing, and maintaining positive and successful relationships with groups and individuals with diverse backgrounds in education, experience, ethnic and socio-economic backgrounds and interests; communication, both oral and written; problem solving; maintaining records, reports and other material; using customer service principles and techniques. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must at least one year above the high school level in any field. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of general experience and education beyond . You will be rated on the following Competencies for this position: ClericalCustomer Service (Clerical/Technical)Interpersonal SkillsPublic Safety and Security Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Minneapolis VA Medical Center One Veterans Drive Minneapolis, MN 55417 US
• Name: Erica Aleman
• Phone: 612-467-5705
• Email: [email protected]