Supervisory MSAs plans and directs programs at medical centers and/or satellite outpatient clinics. This position includes but are not limited to: evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, and systems to make recommendations for improved operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance and taking disciplinary action when necessary.

Duties

Duties include but are not limited to: The functionary is responsible for all administrative aspects to include evaluation, planning, implementation and direction of the VA Community Care Program as directed by the Service Chief and Assistant Chief. Provides guidance to the facility staff regarding the VA Community Care Program pertaining to consultation processing, care delivery and results processing. He/she is responsible for training subordinate personnel in relation to these functions. Responsible for professional development of subordinate personnel. Under the auspices of the Chief and Assistant Chief, will assign task to be accomplished, giving consideration to priorities, requisite needs of the assignment and capabilities of the program Incumbent works collaboratively in an interdisciplinary coordinated care delivery model within VA Community Care to accomplish tasks at hand performing any needed function associated with patient care and treatment for VA Community Care services which include inpatient, outpatient, and/or NIC (Non-Institutionalized Care) program services activity, consultation management, and record retrieval Provides influence, motivation and persuasion necessary to foster the acceptance and exercise of sound management concepts, practices and innovations by other staff. Interprets national regulations, policy, legislation, directives and polices relating to the VA Community Care Program, patient eligibility and quality/risk managements within the VA in order to develop guidance for compliance. Corresponds directly with beneficiaries, their family members, care givers, congressional staff, VISN staff and their program managers and facility staff of all levels. Must possess exceptional communication skills and superior knowledge of various means of communication in the form of telephone, written documentation, proctoring meetings, interviews etc. Demonstrates cultural diversity awareness and sensitivity; who possesses an understanding and sensitivity of social and economic cultural parameters of Veterans and staff served. Develops and maintains a high trust-relationship with superior and subordinate staff. Provides the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. Collaborate, communicates, and demonstrates customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. Provide briefings, orientations, staff development, and training in a patient support setting. Manages fiscal matters, forecast resource and equipment needs, and identify budget needs. Manages or leads patient support staff in a clinic. This includes independently utilizing reference sources, decision making. Participates in monthly staff meetings with all assigned staff to maximize communication and flow of information between leadership and staff. Encouraged to serve on applicable committees as a committee member or subject matter expert and is actively involved in any and all changes that affects the delivery of health care to the Veteran. Shared responsibility with leadership to ensure courtesy and respect are delivered throughout the Care of the Community by the staff. Responsible for reporting, to superiors, unusual problems or occurrences that may have a negative or adverse impact related to the initial or continuation of care to the Veteran. Conducts or attends regular meetings with subordinates to facilitate effective communication of needs, requirements and expectations. Responsible for soliciting and providing timely feedback. Ensures collaboration and coordination among the staff within the Care of the Community / Non-VA Care. Work Schedule: 8:00am - 4:30pm Telework: Ad-hoc Virtual: This is not a virtual position. Functional Statement #: 00000 Financial Disclosure Report: Not required

Requirements

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Policy. Grade Determinations: In addition to the basic requirements above, all applicants must also meet the following grade requirement for a Supervisory Medical Support Assistant, GS-0679-7. Applicant must have one (1) year of experience equivalent to the GS-7 grade level and also be able to demonstrate the KSAs listed below: i. Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. ii. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. iii. Ability to provide briefings, orientations, staff development, and training in a patient support setting. iv. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. v. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. Preferred Experience: One year of experience equivalent to the GS-7 grade level. Leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. References: VA Handbook 5005/117, PART II, APPENDIX G45 Dated August 1, 2019; Medical Support Assistant Qualification Standard GS-0679. The full performance level of this vacancy is GS-08. The actual grade at which an applicant may be selected for this vacancy is GS-08. Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Central Virginia VA Health Care System 1201 Broad Rock Boulevard Richmond, VA 23249 US
• Name: Kelli Jackson
• Phone: (757) 243-7916
• Email: [email protected]