The incumbent is responsible for managing and coordinating ongoing data collection, format, analysis, validation and dissemination and uses knowledge of systems redesign and lean management principles to determine organization performance and potential opportunities for improvement. This position is covered by the AFGE bargaining unit. Per the Master Agreement, the Area of Consideration will be: 1st: Facility Wide 2nd: VHA Wide 3rd: Department of VA or from any other appropriate source

Duties

This announcement will remain open until 10/23/2023. All applications received up to 11:59p.m. EST on the date in which 75 applications is reached will receive first consideration. Additional applications will be reviewed in one day increments as requested by management. Major Duties: Coordinates ongoing quantitative and qualitative data collection and performs analysis to determine optimal solutions Identifies poor performing measures and develops studies or data collection techniques related to the specific identified problem(s) Organizes, compiles, summarizes, and analyzes the data collected and develops reports which reflect the scope of activities and identifies trends and opportunities for improvement Designs and develops dissemination and training materials, local standard operating procedure (SOP) manuals Dialogue with staff, Veterans and guests on their experience receiving services at BVAMC and obtains insight through responses Develops initiatives which will enable the facility to provide an exceptional VE to our Veterans while operating in a more effective and efficient manner Builds/creates, manages and completes all analytical reports associated with Veterans Experience and associated work- Survey of Healthcare Experiences of Patients (SHEP), Attributable Effects Reports, Patient Advocate Tracking System (PATS), Listening Sessions, Press Ganey Improvement Portal, GetWellNetwork Patient Experience Perception (PxP) Work Schedule: Monday - Friday, 8:00 AM - 4:30 PM Virtual: This is not a virtual position. Position Description/PD#: Program Analyst (Data Manager)/PD093600 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/23/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Coordinating ongoing quantitative and qualitative data collection and performs analysis to determine optimal organizational performance; organizing, compiling, summarizing and analyzing data collected and developing reports; and analyzing trend data on a monthly/quarterly basis to verify the accuracy of the date, identifying problem areas, providing objective assessments, and recommending appropriate action. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree, or LL.M if related that demonstrates the knowledge, skills, and abilities necessary to do the work of this position.. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and graduate education beyond two years (36 semester hours) leading to a Ph.D. or equivalent doctoral degree. You will be rated on the following Competencies for this position: Data Management Communications Organizational Performance Analysis Organizational Performance Improvement Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do most of their work, as well as, walk around for the purpose of observation. However, there may be some standing, bending, carrying of items (papers, books, materials), and driving an automobile. No special physical demands are required to perform the work besides a valid driver's license. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Birmingham VA Medical Center 700 South 19th Street Birmingham, AL 35233 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]