This position is located in the Railroad Retirement Board's Field Service. The incumbent will be responsible for providing a full range of client services regarding benefits available under the various programs administered by the RRB. This job will be filled on a temporary, part-time basis for approximately one year. Part-Time 20 hours - Temporary NTE 1 year/1040 hours. This is a bargaining unit position. This position is represented by the Council of AFGE Locals in the Board.

Duties

This job announcement may be used to fill one or more vacancies. As a Claims and Program Representative for the RRB, you will: Provide a full range of client services regarding benefits available under the various programs administered by the RRB. Handle calls from the Nationwide Toll-Free Service which may originate from any area within the network or from another network--this comprises of about 65% of the position. Conduct interviews to obtain information about an individual applicant's eligibility and entitlement to benefits under the retirement, survivor, disability, sickness and unemployment programs. Develop evidence necessary under appropriate program regulations. Examine evidence and evaluate its validity and acceptability. Adjudicate claims for benefits and make entitlement decisions. Compute and award payment of benefits. Conduct investigations, including sensitive and difficult interviews, to obtain additional information requested by RRB headquarters or an RRB district office. Answer questions and provide guidance on other programs such as Medicare, taxation of benefits, Social Security entitlement and impact on RRB benefits, etc. Maintain contacts with other Federal, state and local governmental agencies, private agencies and organizations, officials and employees of carriers and labor organizations, etc., to assist clients in obtaining all services appropriate to their individual circumstance. Code and release claims for unemployment and sickness insurance. Conduct unemployment interviews and make job referrals. Perform some out-of-office work in the local area; substitute, when required, for higher graded employees in out-of-area travel.

Requirements

• Must be a U.S. Citizen
• Males born after 12/31/59 must be registered with the Selective Service
• Suitable for Federal employment, determined by a background investigation
• May be required to successfully complete a probationary period
• Proof of ICTAP eligibility required
• This position requires the operation of an automobile. The selected candidate must possess a valid state driver's license.

Qualifications

One year of specialized experience equivalent to the GS-09 level or higher in the Federal service. Specialized experience is experience that has (a) provided skill in conducting personal telephone contacts with a wide range of individuals which demonstrated (1) the ability to explain complex technical or regulatory information, (2) the ability to conduct interviews in a way that establishes good relations while obtaining or providing relevant information and (3) the ability to recognize and overcome attitudes or emotions that hinder effective communications, and (b) technical, investigative, professional, or quasi-legal work providing a good working knowledge of laws, regulations and procedures governing Railroad Retirement Board programs. Only experience obtained by the closing date of this announcement will be considered. Time-in grade-restrictions: Applicants who are current or former Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements (52 weeks at the next lower grade level).

Education

***No Education Substitution at the GS-11 level***

Contacts

• Address Railroad Retirement Board 844 N Rush St Chicago, IL 60611 US
• Name: RRB Human Resources
• Phone: (312) 751-4580
• Email: [email protected]