This position, located at the Oklahoma City VA Health Care System, Ambulatory Care & Processing section of the Medical Administration Service, performs the duties of a fully trained and experienced telecommunications operator and radio dispatcher.

Duties

Major duties of this position include but are limited to... Monitors the operation of all communication/security and related electronic equipment Coordinates with appropriate maintenance and engineering personnel to effect repairs in the event of a malfunction Serves as the Facility Operator/Police Dispatcher; conducts all applicable radio checks including radio checks with uniformed police officers Receives and resolves a variety of difficult calls requiring personal involvement on the part of the employee, such as threatening, abusive, or distraught callers; properly logs those of a high degree of activity into the departmental journal Initiates call tracing, as authorized, with local telephone and police authorities on threatening calls Serves as communications liaison with established Hospital Command System (HCS) in the event of disaster drills or actual events; activates the planned on-call Cascade system upon the orders of the Medical Center Leadership or established Command Center supervisor Maintains s accurate radio/alarm activity records/logs to include dates, times, and results of communications and activity; responsible for the orderly flow of communications between the Police Operations and Chief offices, and uniformed patrol officers Monitors security surveillance cameras and detects criminal activity in progress, suspicious behavior patterns, observes suspects, and known offenders, takes supporting law enforcement action Furnishes information to persons regarding Police & Support Service policies and VA Regulations for the purpose of preventing infractions of VA Regulations and the prevention unnecessary police responses Maintains the security of the information contained in any computerized system in accordance with the Privacy Act and other applicable laws, federal regulations, state regulations VA statutes and policy, as well as local Medical Center policy Work Schedule: Variable; May include nights, weekends, and holidays Virtual: This is not a virtual position. Position Description/PD#: Telephone Operator/PD11730A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not Required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/29/2023. You may qualify based on your experience and/or education as described below: General Experience: You must have one (1) year of general experience that includes progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of this position. Examples of general experience for this position would typically include, but are not limited to...thorough knowledge of large and frequently changing organizations with complex subdivisions to direct incoming calls; skilled in dealing calmly and courteously with people who are extremely upset or irate and skill in questioning callers, who often can provide only sketchy information, in order to direct them to the proper organizational component, are required; knowledge of alternative routing options and procedures to make efficient outgoing connections and to connect high priority or emergency calls when ordinary methods fail; knowledge of the capabilities of the telephone system and skilled in the procedures necessary to connect a number of parties on one or both ends of complicated conference calls, and to arrange two-party or conference calls by appointment.. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have completed two (2) of post-high school education in any field for which high school graduation or the equivalent is the normal prerequisite...OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the high school level. You will be rated on the following Competencies for this position: Customer ServiceInformation ManagementTechnical CompetenceTelecommunications Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is usually sedentary but may involve some standing and walking to consult directories and manuals. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Oklahoma City VA Health Care System 921 Northeast 13th Street Oklahoma City, OK 73104 US
• Name: Rochelle Harris
• Phone: 3132866781
• Email: [email protected]