This Information Technology Specialist position is located in the Office and Information and Technology (OI&T), End User Operations. The Office of Information and Technology (OI&T) provides adaptable, secure, and cost- effective technology services across the Department of Veterans Affairs (VA).

Duties

This is a non-bargaining unit position. This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles: 411 - Technical Support Specialist 803 - Product Support Manager 805 - IT Program Auditor For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways Work Schedule: Monday - Friday, 8:00am - 4:30pm Compressed/Flexible Schedule: Not Available Telework: Not Available Duty Location Status: Will work from a VA owned or leased space Position Description Title/PD#: Supervisory IT Specialist/ PD17042A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required Physical Demands: The work is sedentary. Applicants selected for this position may be required to serve a one-year supervisory probationary period. Failure to successfully complete the supervisory probationary period will result in the employee being reassigned to a position in the agency of no lower grade and pay than the one the employee left to accept the supervisory or managerial position. Major Duties: Managing, directing, planning, and coordinating employees performing, a wide variety of information disciplines and functions including a board spectrum of automation endeavors, local and wide area networks, data communications, computer hardware and software, etc. Oversees daily operation of the unit ensures agency policies and priorities are being followed: develops performance standards: and evaluates work performance of subordinates. Prepares and presents justification for organization structure, manpower, and personnel requirements to accomplish assigned mission and functions. Ensures development of organizational work plans, short and long range schedules, priorities, work assignments and position structures. Supervises a variety of technical support personnel and assures interoperability, integration, and operations, for the installed base of hardware and software, and continuity of operations.

Requirements

• You must be a U.S. citizen to apply for this job.
• Selectees are subject to a background/suitability investigation.
• Selectees may be required to serve a probationary period.
• Selective Service Registration is required for males born after 12/31/1959.
• A complete application package, i.e., Resume, Transcripts, etc., as required by the job announcement.
• Selected applicants will be required to complete an online onboarding process.
• Participation in the Seasonal Influenza Prevention Program for VHA Health Care Personnel (HCP) is a requirement for all Department of Veterans Affairs HCP.
• Must be proficient in written and spoken English.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/19/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Provide a copy of your last or most recent SF-50, "Notification of Personnel Action" to indicate your current federal status. You must also submit additional SF-50(s) to clearly demonstrate one year time-in-grade as required in the announcement. If the most recent SF-50 has an effective within the past year, it may not clearly demonstrate that you possess one year time-in-grade. In this instance, you must provide an additional SF-50 that clearly demonstrates one year time-in-grade. Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. AND Selective Placement Factor: This position includes a skill, knowledge, ability or other worker characteristic basic to -and essential for- satisfactory performance of the job. Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet it are ineligible for further consideration. Evidence of the Selective Placement Factor must be reflected in your resume. The Selective Placement Factor for this position is: Extensive experience in IT operations, supervision, and management of IT delivery systems and equipment. AND You may qualify based on your experience as described below. Experience - Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Specialized experience is defined as planning, developing, implementing, executing, and evaluating an Information Technology (IT) Program; resolving acquisition issues; including installation and troubleshooting and making recommendations on changes inorganization structure and projects or program segments. Extensive IT-related experience in operations, supervision, and management of IT delivery systems and equipment. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Per Office of Personnel Management General Schedule Qualification Policies, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable when documented by satisfactory evidence (e.g., a memorandum from the manager, human resources director, or official documentation such as SF-52, SF-50 documenting an official detail/assignments, or other comparable documentation). The documentation must indicate whether the employee performed the duties full time or, if part-time, the percentage of times the employee performed the additional duties. To receive credit for experience in your resume that is not within the official series and grade level of your position, you must provide official documentation of such experience as indicated above. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit OPM's web site at http://www.opm.gov/qualifications/standards/indexes/alph-ndx.asp.x.asp.

Education

There is no education substitute or requirement for the GS-13 grade level.

Contacts

• Address DAS Information and Technology - 103 810 Vermont Avenue NW Washington, DC 20420 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]