The VA Eastern Kansas Health Care System (VAEKHCS) is seeking a Mental Health Clinic (MHC) Program Manager for management of daily business operation needs including consult management, access management (new patient vs existing patient vs urgent/crisis), transition of care across programs, fidelity to the Behavioral Health Interdisciplinary Program-Collaborative Chronic Care Model (BHIP-CCM), and day-to-day resolution around clinic coverage.

Duties

Major Duties and Responsibilities Come join an amazing team as part of the VA Eastern Kansas Health Care System (VAEKHCS). The MHC Program Manager is responsible for oversight and management of daily business operation needs including consult management, access management (new patient vs existing patient vs urgent/crisis), transition of care across programs (e.g. to and from residential, specialty mental health, and community care), fidelity to the Behavioral Health Interdisciplinary Program-Collaborative Chronic Care Model (BHIP-CCM), and day-to-day resolution around clinic coverage. The incumbent has direct oversight and responsibility for the functioning of BHIP-CCM teams within the MHC. BHIP-CCM consists of several multi-disciplinary teams of mental health staff (e.g. psychiatry, psychology, social workers, professional counselors, nursing, peer support, MSA's) who provide personalized, proactive, patient-driven mental health care. The manager role is primarily tasked with ensuring that this system of care can efficiently align patient preferences (or demand) with existing available supply (e.g. medication, psychotherapy, care management, crisis intervention). Day-to-day managerial duties include oversight of BHIP daily team huddles, treatment team meetings, and daily MESS/GEMBA related communication. The manager will ensure maximum efficiency in utilizing all available staff resources when considering clinic flow and defined roles within the BHIP team assignment. The manager will have supervisory authority over select staff pertinent to the administration and oversight of clinic flow including a management analyst focusing on data gathering as well as one or more clinical staff for consult review and rapid engagement/access. Other direct reports may be assigned based on the needs of the MHC. The incumbent will work with discipline specific supervisors in a collaborative atmosphere to ensure that all staff are working efficiently and competently to serve the needs of outpatient Veteran's in the MHC. Broader managerial duties include participation in the larger leadership environment using a transformational style of leadership and focusing on specific values and strategies that influence the culture that supports quality employment for staff and care for Veterans. This involves: 1) Utilization of High Reliability Organization (HRO) principles focusing on safety and Just Culture; 2) Growth in cultural and linguistic competency and diversity of the workforce; 3) Advocacy around health outcomes; 4) Quality communication between employees, Veterans, and key stakeholders. 5) Collaboration both with the many complex VA systems of care and also with community partners. As a licensed practitioner, a portion of time will be dedicated to direct patient care within the Mental Health Clinic. This may include assessment, support of same day access, and/or evidence-based psychotherapy interventions. Work Schedule: Monday - Friday, 8:00am - 4:30pm Telework: Available Virtual: This is not a virtual position. Functional Statement #: 000000 Marriage and Family Therapist Relocation/Recruitment Incentives: Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education. Candidates must meet one of the following:(1)Hold a master's degree or doctoral degree in marriage and family therapy from a program approved by COAMFTE,(2)Hold a master's degree or doctoral degree in marriage and family therapy from a MFT program from a regionally accredited institution, OR,(3)Hold a master's degree or doctoral degree in a comparable mental health degree (Licensed Professional Mental Health Counselor, Social Work, Psychiatric Nursing, Psychology, and Psychiatry) that meets the current VA qualification standard of that profession. Licensure. Persons hired or reassigned to MFT positions in the GS-0182 series in VHA must hold a full, current, and unrestricted MFT license to independently practice marriage and family therapy in a State. English Language Proficiency. MFTs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3j. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Marriage and Family Therapist (Program Manager), GS-13 Experience, Education, and Licensure. In addition to the basic requirements, completion of one year of progressively responsible assignments and experience equivalent to that equivalent to the GS-12 grade level which demonstrates knowledge, skills, and abilities that are directly related to the specific assignment. MFT Program Manager must have graduated from a COAMFTE approved program OR have passed the AMFTRB examination. MFT Program Manager must have five years of post- licensed clinical experience in family systems theory/therapy and must demonstrate possession of advanced practice skills and judgment, demonstrating progressive professional competency and expertise. MFT Program Manager must have an AAMFT Approved Supervisor credential. Demonstrated KSAs. In addition to meeting the KSAs for GS-13 grade level, the candidate must demonstrate all of the KSAs below: 1. Skill in assessing qualifications and abilities of current and prospective employees to include staff performance evaluation and may include evaluations of lower level assignments and support staff. 2. Ability to facilitate professional development of other MFTs across programs/or locations (i.e. CBOC, outpatient clinics, etc.) and guide them in current practice guidelines. 3. Ability to collaborate with leaders of other disciplines within facilities, the community, VISN, and VACO. 4. Skill in managing and directing the work of others to accomplish program goals and objectives, reporting requirements and the ability to devise ways to adapt work operations to new and changing programs, staffing and budget requirements. This includes knowledge of VA policy and procedures as well as fair, principled and decisive leadership practices. 5. Ability to analyze organizational and operational problems and to develop and implement solutions that result in sound operation of the program. 6. Ability to clinically supervise in areas related to the provision of marital and family therapy services to accomplish organizational goals and objectives. Assignments. 1. MFT Program Managers have broad program management responsibilities which include the operation and management of key clinical, training, or administrative programs. Responsibilities include development and implementation of programs, policies and procedures; oversight of administrative and programmatic resources; and monitoring of outcomes using a data driven quality assurance process. Decisions made affect staff and other resources associated with the programs managed and are made while exercising wide latitude and independent judgment. Such programs deliver specialized, complex, highly professional services that are important program components and significantly impact the health care provided to Veterans and their families. They have responsibility for staffing, work assignments, budget, clinical services provided and admission criteria for the program, day-to-day program operations and all reporting requirements. Additionally, program managers at this grade generally have collateral assignments determined by the needs of the local facility, RCS/Vet Center, the VISN, and or VACO. 2. MFT Program Managers may also have full responsibility for oversight of the professional practice of MFTs to assure the highest quality of mental health care provided to Veterans and their families throughout the facility and affiliated clinics. This responsibility also includes insuring that all MFTs in the facility and its affiliated clinics meet the requirements of this qualification standard. At this advanced performance level, GS-13 MFTs are licensed to independently provide marital and family therapy services with program management responsibilities. References: VA Handbook 5005/101 Part II Appendix G44 The full performance level of this vacancy is GS-13. Physical Requirements: Physical aspects associated with work required of this assignment are typical for the occupation and would generally not require a pre-placement examination.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address VA Eastern Kansas Health Care System 2200 SW Gage Blvd Topeka, KS 66622 US
• Name: Susan Oliver
• Phone: 775-326-5783
• Email: [email protected]