The Supervisory Medical Support Assistant plans & directs programs at a medical center and/or satellite outpatient clinics and is delegated full supervisory responsibility that include: assigning and evaluating the equipment and systems in order to make recommendations for improved operations; identifies training needs. This assignment supports coverage for Inpatient Wards, the Community Living Center, the outpatient clinics/firms, Primary Care/PACT, Surgical, Medicine and Integrated Services.

Duties

The duties of the Supervisory Medical Support Assistant include: -Carries out a full range of administrative and supervisory duties, to include assignment to work, performance evaluations, selection of staff, and recommendations for awards and advancements. -Organizes work, set priorities, and delegate's tasks and responsibilities in order to meet deadlines. -Applies discernment and sensitivity when performing tasks required resolving issues accurately and timely. Facilitates any necessary follow-up so as to ensure satisfactory resolution. -Makes decisions and empowers others to collaborate in order to resolve problems within a complex systems environment. -Applies authoritative knowledge of policies and procedures associated with operational activities that affect patient flow, patient care and the revenue process. -Utilizes computerized programs and databases in order to enter, modify and retrieve sensitive information and various data into or from electronic medical records, scheduling system, and/or reporting formats. -Utilizes such programs and databases to make appointment in a clinical setting & maintains patient confidentiality with written and verbal information, per HIPPA requirements. -In the particular clinical service area supported, demonstrate basic knowledge of the associate medical terminology sufficient to be able communicate effectively with both professional and nonprofessional employees in a variety of occupations and at various levels of responsibility. -Work in a proficient and self-directed manner in order to accomplish a wide variety of tasks, to include setting priorities and coordination work. -Complies with Employee Education requirements by completing mandatory annual assignments through the Talent Management System (TMS) and complies with other training or education requirements as determined by the supervisor. Work Schedule: Monday - Friday; 7:30am - 4pm Telework: Ad Hoc. Available upon management approval Virtual: This is not a virtual position. Functional Statement #: 00002553 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education. (1) Experience. Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR (2) Education. One year above high school; OR (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Foreign Education. To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs. Physical Requirements. See VA Directive and Handbook 5019. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. Grade Determinations: Supervisory Medical Support Assistant, GS-8 (a)Experience. One year of experience equivalent to the [GS-7] grade level [leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.] (b)Assignment. [Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics. They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Assignments at this level include, but are not limited to: evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance, and taking disciplinary action when necessary. The employee has administrative and professional responsibility for planning and directing the subordinate lead, supervisor, and MSA's activities. Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures.] For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. (c) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate [all of] the KSAs below: i. Ability to provide the full range of administrative and supervisory duties [to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.] ii. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. iii. Ability to provide briefings, orientations, staff development, and training [in a patient support setting]. iv. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. v. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.] Preferred Experience: Supervisory experience in the VA or Lead experience in the VA. Mastery of scheduling directives. References: Qualifications are based on the VA Handbook 5005/117 Part II, Appendix G45; Medical Support Assistant Qualification standard. The full performance level of this vacancy is GS-8. Physical Requirements: Light lifting (under 15 lbs); light carrying (under 15 lbs); reaching above shoulder; use of fingers; both hands required; walking (up to 2 hours); standing (up to 8 hours); ability for rapid mental and muscular coordination simultaneously; near vision correctable at 13" to 16" to Jaegar 1 to 4; far vision correctable in one eye to 20/20 and to 20/40 in the other; ability to distinguish basic colors; ability to distinguish shades of colors; hearing (aid permitted). Work may be performed around excessive noise (intermittent); working alone. A valid state Drivers License is required.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address John D Dingell Department of Veterans Affairs Medical Center 4646 John R Street Detroit, MI 48201 US
• Name: Latasha Loyd
• Phone: (313) 409 3775
• Email: [email protected]