The incumbent functions as a full assistant to the Chief, Center for Education and Development (CED), providing CED administration for education and staff development activities among seven statewide locations to include: the main VA clinic in Anchorage, four remote Community Based Outpatient Clinics located in Juneau, Matanuska-Susitna Valley, Soldotna/Homer and Fairbanks, the Domiciliary, and the VA Joint Venture Hospital located at Joint Base Elmendorf-Richardson.

Duties

As the AVAHS TMS manager, the employee has primary responsibility for all aspects of tracking user education, including system startup and maintenance of data. Manages user accounts (including accounts for non-employees); trains users and supervisors on system user interface; troubleshoots user/system issues; and coordinate with service staff and Information Technology (IT) staff regarding these programs. Incumbent is responsible for education and training data input; tracking and reporting course completion rates; and compliance with mandatory training for all users. The duties of the position include but are not limited to the following: TMS support and training: Performing TMS administrator functions to set up and initiate the TMS system, which includes: Creating TMS accounts for new employees prior to arrival for New Employee Orientation Creating/managing TMS accounts for non-VA users Removing access from former users Assisting users with logging into TMS to complete mandatory training Troubleshooting user issues to include changing and resetting passwords and unlocking workstations for TMS users Working with local IT staff to assure that all user workstations are configured properly for TMS Assuring that all users have access to a workstation that can launch TMS or have alternate ways to complete nationally mandated training Training users and supervisors on TMS, which includes training items and reports Training service level administrative personnel in the TMS Help Desk role that will allow them to assist with unlocking resetting passwords and pulling reports for their service Incorporating drop-in sessions for all users during New Employee Orientation week for additional training assistance in TMS Running reports as requested to demonstrate compliance with local, regional, and national requirements Participating in national TMS conference calls and training for the organizations TMS Administrators and TMS Help Desk Roles Delivering briefings to managers, supervisors, and other VA leaders on the TMS program Ensuring education requirements are included in the TMS system: Assigning mandatory training to appropriate users to ensure that assignments are made per VISN, VA or local requirements Assigning training items to new users as designated by their role in service area Recording learning and TMS for national training taken on non-TMS platforms Removing former users from designated TMS classes and training items Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Full performance level for this position is GS-09. Work Schedule: Monday-Friday 8:00am - 4:30 pm Virtual: This is not a virtual position. Position Description/PD#: Education Technician/PD503790 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/19/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements within 30 days of the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. In addition to Time-In-Grade requirements, you may qualify based on your experience as described below: GS-07 Eligibility Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of education and training activities such as registration, logistics and problem solving regarding recurring and non recurring situations; administrative concepts, principles, and practices; and VA policies, regulations, and directives; administrative functions as a primary timekeeper; knowledge of MS Office or equivalent software to execute several functions such as drafting, storing, and retrieving electronic documents and files. NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment their resume. GS-09 Eligibility Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Extensive knowledge of education and training activities such as registration, logistics, and problem solving regarding recurring and nonrecurring situations; administrative concepts, principles, and practices; and VA policies, regulations, and directives sufficient to perform independently the administrative and instructional duties and responsibilities in the CED; working knowledge of accrediting and inspection agencies; extensive skills in oral communication and writing required to deliver presentations and conduct training seminars; knowledge and skills in prioritizing and analyzing workload issues; administrative functions as a primary timekeeper; utilize knowledge of MS Office or equivalent software, programs, and the internet; apply knowledge of basic procurement regulations and procedures to include: accounting, government purchase card, travel, purchase orders, and the Federal Acquisition Regulation. NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment their resume. You will be rated on the following Competencies for this position: Budget AdministrationCustomer ServiceTechnology Awareness Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily of a sedentary nature. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts, etc. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Anchorage VA Medical Center 1201 North Muldoon Road Anchorage, AK 99504 US
• Name: Athena Houck
• Phone: 361-277-9613
• Email: [email protected]