The Supervisory Veterans Service Representative (Assistant Coach) works in the Seatac Decision Review Operations Center (DROC). In this capacity, the incumbent is fully experienced and serves as the subject matter expect for internal and external customers on operational matters and on exercising program responsibility.

Duties

The Supervisory Veterans Service Representative (Assistant Coach) performs the duties of that position and/or shares those responsibilities in the absence of the Coach on a daily basis. This includes ensuring the continuity of team supervision. This position is the assistant supervisor within the Seatac Decision Review Operations Center (DROC). Duties include, but are not limited to: Major Duties: Performs the duties of the Team Coach in his/her absence and shares in those responsibilities on a daily basis. Ensures that the team's quality and timeliness of service meets performance indicator goals. Responsible for the cost-effective use of resources to accomplish the team's assigned outcomes. Gathers, interprets, and recommends appropriate action based on a wide range of data addressing service concerns. Analyzes and interprets laws, rules and regulations and their effect on the establishment of new policies, procedures, and/or methods of operation. Monitor leave balances, approve/deny leave, and certify timecards. Run production and workload reports. Communicate with senior management. Work Schedule: Full time | 7:30-4:00 Telework: Available in accordance with agency policy. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Veterans Service Representative(Assistant Coach) /02102A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required.

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, Time-In-Grade Requirement: Applicants who are/were federal employees and have held a GS grade at any time in the past 52 weeks must also meet time-in-grade requirements. To support your claim of time in grade, you must submit your most recent appointment, promotion, or within-grade increase SF-50 (award and general adjustment SF-50s cannot be used for time-in-grade verification purposes). Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. See the required documents section for more information. For a GS-12 position, you must have served 52 weeks at the GS-11 level. SPECIALIZED EXPERIENCE: You may qualify based on your experience as described below: GS-12 grade level: Applicant must have one (1) year of specialized experience equivalent to the GS-11 grade level in the Federal Service. Specialized Experience is defined as performance of technical assignments affecting the entire field of VA's compensation and pension (C&P) benefits programs. These assignments would have required interpretation of the full range of C&P laws and regulations, to include precedent opinions of the Court of Appeals for Veterans' Claims and authoritative opinions of the General Counsel. Experience may have been gained as a VSR Authorizer, RVSR, AQRS or DRO. Examples of specialized experience would typically include, but are not limited to: Quality assurance or auditor functions related to claims processing and benefit determination. Adjudication and authorization of compensation, pension, and claims. Determination to reconsider claims appeal cases and preparation/presentation of such cases Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Seattle Regional Benefit Office 915 2nd Avenue Seattle, WA 98174 US
• Name: Gloria Reed
• Phone: 575-323-7575 X3264
• Email: [email protected]