Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Duties

Plans, develops and administers the Information and Referral Program to provide an integrated system of service that links clients with available and appropriate resources at the lowest cost without duplication of effort. Establishes and maintains an extensive and current file of information on local public, private and voluntary service agencies and organizations by service. Compiles, organizes and consolidates information on service organizations to include: addresses, phone numbers, hours of operation, type and range of services provided, eligibility requirements, intake procedures and cost. Organizes resource information on service organizations to include: address, phone numbers, hours of operation, type and range of services provided, eligibility requirements, intake procedures and cost. Organizes resource information to facilitate easy and quick referral and retrieval of information. Identifies gaps and duplications of service. Confirms exchange of and updates resource information at least annually. Establishes procedures to respond to interim information changes, and develops and publishes a referral guide for users.

Requirements

• See Duties and Qualifications

Qualifications

Four years of experience that demonstrates knowledge of and skill to: plan, develop and administer an Information and Referral Program to provide an integrated system of service that links clients with available and appropriate resources at the lowest cost without duplication of effort. Skill to establish and maintain an extensive and current file of information on local, public, private and voluntary service agencies, and organizations by service;. Compile, organize and consolidate information on service organizations to include: addresses, phone numbers, hours of service, type and range of services provided, eligibility requirements, intake procedures and cost: organize resource files to facilitate easy and quick referral and retrieval of information. Skill to network and establish professional relationships, develop and execute an effective marketing plan for information and referral services and develop and conduct assessments to identify customer needs.Assessment Questions: failure to complete will result in disqualification  1. Describe your ability to and experience with independently creating, implementing, and delivering training related to quality of life programs that support the military lifestyle. 2. Describe your knowledge and experience with outreach strategies used to effectively engage and inform military and community organizations.3. Describe your advising, coaching, and mentoring style and explain how your skill set is effective for assessing needs and making appropriate referrals.   4. What experience do you have hosting events, public speaking, and collaborating with partners/stakeholders? 5. Describe your most challenging customer service experience and how you addressed the situation.  Please include details about what actions you took why you decided to use those action, and the outcome.

Contacts

• Address CHERRY POINT MCCS MARINE CORPS COMMUNITY SERVICES ATTN PERSONNEL OFFICER CHERRY POINT, NC 285335003 USA
• Name: CHERRY POINT MCCS
• Phone: 252/466-2301
• Email: [email protected]