The Office of Visitor Experience (DD-VE) welcomes visitors to the museum by listening, orienting, and assisting them to ensure that they have positive and meaningful experiences. The primary purpose of this position is to assist Gallery visitors and staff by offering exceptional customer service and treating all visitors, staff and volunteers in a welcoming, respectful, tactful and professional manner in line with the Gallery’s Standards of Excellence. 

Duties

As a Museum Technician, you will:

Requirements

Qualifications

Candidates must meet the Qualification Standards Handbook requirements for the GS-1016-5. For this position, specialized experience is at least 1 year of general experience; general experience is any progressively responsible clerical, office or other work experience that indicates the ability to perform the duties of this position. Your application and resume must demonstrate that you possess the following knowledge, skills and abilities (KSAs). Do not provide a separate narrative written statement. Rather, you must show in your résumé how your past work experience demonstrates that you possess the KSAs identified below. If asked to do so, cite specific examples of employment or experience contained in your resume and describe how this experience has prepared you to successfully perform the duties of this position. DO NOT write "see resume" in your application! Those applicants who meet the minimum qualification requirements will be evaluated against these factors to determine the best-qualified candidates. Knowledge of the National Gallery of Art floor plans, including layout of collections/exhibitions, restaurants, gift shops and entrances/exits; its administrative policies and organization; and its collections.  Knowledge of technical tools and systems, including frequent use of tablets, phones, computers for training as well as service and support. Ability to learn and master ticket reservation systems, queuing apps, and related information management tools. Strong understanding of and experience in customer service sufficient to serve as a highly visible front of house gallery representative to the general public. Note: Applicants who are referred to the hiring office for selection consideration may be required to submit writing and/or work samples as part of the interview/selection process. If the hiring office decides to request a writing and/or work sample as part of its selection process, the vacancy contact will reach out to you by email to: (1) inform you of this requirement; and (2) provide further instructions.  "Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Time-in-Grade: Current Federal employees must meet time-in-grade requirements by the closing date of this announcement to receive consideration under merit promotion procedures. CTAP/ICTAP candidates: To be considered "well qualified" you must meet all of the requirements as described in this section. You must meet all qualifications and eligibility requirements by the closing date of this announcement.

Education

Requirements

GRADE	EXPERIENCE		EDUCATION
	General	Specialized
GS-1	None	None	None
GS-2	3 months	None	High school graduation or equivalent
GS-3	6 months	None	1 year above high school in any field of study
GS-4	1 year	None	2 years above high school with 6 semester hours of related courses
GS-5	None	1 year equivalent to at least GS-4	4 years above high school leading to a bachelor's degree with major study or 24 semester hours of course work in a related field
GS-7	None	1 year equivalent to at least GS-5	1 full academic year of related graduate level education or superior academic achievement
GS-9	None	1 year equivalent to at least GS-7	2 full academic years of progressively higher level graduate education or master's or equivalent graduate degree related to the position
GS-11 and above	None	1 year equivalent to at least next lower grade level in normal line of progression	None

Equivalent combinations of education and experience are qualifying for all grade levels for which both education and experience are acceptable.

Experience

General Experience (for positions at GS-4 and below): Experience using the tools, techniques, procedures, or methods related to the operation of a museum or similar collection, or to the handling, storage, care, protection, or recordkeeping of such a collection. Experience may have been gained in a museum, college or university, antique shop, commercial art gallery, or other setting involving work with collections of valuable objects or specimens requiring specialized care and handling. Other types of experience may also be qualifying if appropriate to the position to be filled.

Specialized Experience (for positions at GS-5 and above): Experience related to the operation or management of a museum or similar collection of valuable objects. Examples of qualifying specialized experience include collections management, registration, cataloging, research, preservation, restoration, or conservation of collections of museum material, or other experience related to the position to be filled. Most positions require a particular subject-matter specialization, e.g., aeronautics, anthropology, art, geology, history, natural science, technology, biology, or zoology.

OR

Education

Undergraduate and Graduate Education: For GS-3 positions, education may have been in any field of study. For positions at GS-4 and above, related course work is required. Related fields of study include art, history, museum studies, scientific subjects, or other courses related to the position to be filled.

Contacts

• Address National Gallery of Art 4th and Constitution Avenue NW, Washington, District of Columbia 20565 United States
• Name: Staffing
• Phone: 202-842-6814
• Email: [email protected]