The Medical Support Assistant (MSA) is responsible for performing the administrative operations of the Compensation and Pension Program at the Phoenix VA Medical Center. The MSA initiate and carry out a variety of advisory and technical duties, including receiving and scheduling requests for Compensation and Pension (C&P) examinations, reviewing/confirming that labs, x-rays are entered as ordered by an examiner.

Duties

The Medical Support Assistant (MSA) in the core unit works closely with clerks in med-surgical and psychiatric clinics at all divisions of this health care facility where Compensation and Pension (C&P) exams may be performed. The MSA follows all clinic administrative requirements and assume that they meet established standards and are completed accurately within allotted time frames for each step in the examination process. The MSA prepares paperwork for each clinic, assures that the appropriate forms are included, assures delivery prior to and pick-up after the clinic is completed. The MSA checks patients in and out and is responsible for collecting compiling and entering all required data at the time of check-out all of which must be extremely accurate. Work Schedule: Monday to Friday, 07:30am to 4:00pm (Pending agreement with Hiring Manager/s) Telework: Not Available Virtual: This is not a virtual position. Position Title/Functional Statement #:Medical Support Assistant Comp & Pension/PD000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

• You must be a U.S. Citizen to apply for this job
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to a background/security investigation
• Must be proficient in written and spoken English
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza and Coronavirus Disease 2019 (COVID-19) Vaccination programs are requirements for all Department of Veterans Affairs Health Care Personnel (HCP)

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Resume Requirement: Your resume must be detailed include the following information: Job title, description of duties, beginning and ending date (month/year) of employment; and average hours worked per week. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: MSA's must be proficient in spoken and written English. Experience/Education: Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Education: One year above high school; OR Experience/Education Combination: Equivalent combination of experience and education are qualifying for the entry level for which both education and experience are acceptable. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Preferred Experience: Customer service; admin skills (office automated/typing) Ability to operated computer and other office equipment Basic medical terminology Communication skills--oral and written. Grade Determinations: In addition to the basic requirements above, all applicants must also meet the following grade requirement for an Advance Medical Support Assistant, GS-0679-5. Experience: One year of experience equivalent to the GS-04 grade level includes but not limited to: answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines; scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when [patients check-in for appointments. Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.). OR Education. Four years of education above high school. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below: -Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports. -Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients. -Ability to schedule medical appointments in a clinical setting. -Ability to work independently in the accomplishment of a wide variety of duties performing patient support work. -Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers. -Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution. References: : VA Handbook 5005/117, PART II, APPENDIX G45 Dated August 1, 2019; Medical Support Assistant Qualification Standard GS-0679. The full performance level of this vacancy is GS-05. Physical Requirements: Work is primarily sedentary. Light lifting may be required at times.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Carl T Hayden Veterans' Administration Medical Center 650 East Indian School Road Phoenix, AZ 85012 US
• Name: MICHAEL HARRIS
• Phone: 562-628-7941
• Email: [email protected]