About the Position: This position is located at the 88th MDG at Wright Patterson Air Force Base, Ohio. -Salary negotiation may be available for those candidates who are new to Federal service. -Non-Federal work experience may be creditable for leave purposes. This is a Direct Hire Solicitation

Duties

Schedules, changes, and cancels medical appointments using an automated system. Resolves problems that arise from late appointments, emergencies, or walk-ins that could delay scheduled patients being seen in a timely manner. Interviews patients who request medical examination/treatment to obtain pertinent information. Reviews documentation to obtain additional information and determines eligibility for treatment. Maintains daily appointment schedules and generates documents/reports using the automated system and appropriate software.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• A Personnel Security Investigation is required.
• Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption.
• Must be able to obtain and maintain current Basic Life Support (BLS) certification through the American Red Cross or American Heart Association. Advanced certification (e.g., ALS) does not supersede BLS.
• Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the education and experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes scheduling patient appointments by telephone and automated system; answering incoming patient phone calls; verifying patient eligibility; and using computer systems to create/maintain provider appointment schedules. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04). OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages. AND Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5-minute sample with three or fewer errors.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address JT-DHA-DD83BY DHA STAND-ALONE MKT-WRIGHT-PATT DO NOT CONTACT WRIGHT-PATTERSON AFB, OH 45433 US
• Name: Army Applicant Help Desk