The Transportation Assistant will independently manage the Medical Center's Beneficiary Travel Program. The Beneficiary Travel program provides transportation at the Government expense to beneficiaries and their attendants traveling to and from VA facilities and other places for the purpose of examination, treatment or care. Responsibilities include determining eligibility for the program, and processing requests.

Duties

Duties: Appointment Scheduling Admissions / Discharge / Transfer Scheduling Data entry into automated tracking system Reviews documents and reports for completion accuracy Collections, compiling, and tracking of data and statistical information Generate reports based on data analysis Administers quality monitors and educates staff on proper use of electronic records, to include internal consultation processes to ensure seamless care. Plans and provides support services to supervisor and operation managers regarding optimum use of service resource and program services Plans consult processing flow to ensure veterans receive consultation services in a timely manner Coordinates the day-to-day operation of the VTS program flow, processes, and functions Plans, organizes, and administers workload Plans, organizes, and administers workload Responds to "Action Required" Notifications Communicates and treats customer both internal and external in a courteous, tactful, and respectful manner Ability to work effectively with others Handles conflict and problem in dealing with customers constructively and appropriately Interact with internal and external stakeholders regarding veterans transportation services Reviews requests for reimbursement of travel costs for the purpose of assuring compliance with regulations and procedures, completeness, accuracy, internal consistency and agreement Protects printed and electronic files containing sensitive data in accordance with applicable laws, regulation, and policies Protect data from unauthorized release, loss, alternation or deleting Follows applicable regulations and instructions regarding access to computerized files, and access codes Work Schedule: Full-Time, Monday through Friday, 7:30 AM - 4:00 PM - Subject to changed based upon facility needs Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. May be authorized to a highly qualified candidate to be determined by supervisor based upon facility needs. Subject to change based upon facility needs. Virtual: This is not a virtual position. Position Description/PD#: Transportation Assistant/PD03405A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required This position is covered by AFGE bargaining unit. Per the Master Agreement, the Area of Consideration will be: 1st Area of Consideration - Current Facility and CBOC employees; 2nd Area of Consideration - VA Nationwide applicants.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/12/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Collecting, compiling, tracking and analyzing data and statistical information in support of transportation. Contacting customers to determine transportation needs and requirements. Managing schedules for daily activities. Entering information into an automated tracking system. Communicating and treating customers in a courteous, and tactful and respectful manner. You will be rated on the following Competencies for this position: Administration and ManagementCommunications Security ManagementDatabase Management SystemsPlanning and EvaluatingVeteran and Customer Focus Preferred Experience (must be included in resume, if applicable): Scheduling Transports, VETRIDE, UBER HEALTH Connect, CPRS, VISTA, Beneficial Travel BTSSS. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: This work requires no special physical demands, but will require some physical effort such as standing, walking, bending or sitting .Driver's License Requirement: A current, valid state-issued Driver's License is required for this position. NOTE: We cannot accept photographs, therefore; please do not submit a copy of your license with your application package. If an interview is requested, you will be required to provide a copy of your current, valid state-issued Driver's License. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Biloxi VA Medical Center 400 Veterans Avenue Biloxi, MS 39531 US
• Name: Lesa Lang
• Phone: 804-675-5000
• Email: [email protected]