These positions are located within the Nutrition and Food Services (NFS) at the Asheville VA Medical Center in Asheville, NC. The Health Technician (Dietetic) - Nutrition and Food Service Ambassador, serving as a Nutrition Communication Center (NCC) Associate, provides administrative and customer service support for the VA hospital food service program.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** The major duties include but are not limited to: Has a broad knowledge of routing modified diets, combinations of diet modifications and commercial off-the-shelf (COTS) dietetics software; Handles patient meal service orders in person or by phone; Interacts with Veterans, dietitians, nursing staff and other medical center employees; Receives patient meal orders and preferences, meal and nourishment requests from nursing, clinical staff and other members of the interdisciplinary team; Takes whatever action necessary, within authority, to maximize patient satisfaction with meal service; Completes select and non-select menus as required; Retrieves computerized information to assist with tray and/or nourishment assembly such as standing orders, nourishment labels, tabulated recipe lists and other simple information to assist in meal delivery; Provides education and information on local facility therapeutic diets to patients, guests and nursing staff; Assists patients in selection of the proper foods according to their individual diet; Performs clerical and administrative duties in support of the service; and, Performs all other duties as assigned. Work Schedule: Rotating Shifts, 6:00 am-2:30 pm, 6:30 am-3:00 pm, 10:30 am-7:00 pm. Designated Drug-Testing Position: Applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Applicants will not be appointed to the position if a verified positive drug test result is received. Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved Financial Disclosure Report: Not Required

Requirements

Qualifications

English Language Proficiency Requirement: In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to perform the duties of this position. ~AND~ In addition to the English Language Proficiency, to qualify for this position at the GS-5 level, you must meet one of the following requirements: Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-4) in the Federal Service that has given you the particular knowledge, skills and abilities required to successfully perform the duties of a Health Technician (Dietetic) - Nutrition and Food Service Ambassador, and that is typically in or related to the work of the position to be filled and technician experience is experience that required application of the knowledge, methods and techniques of the position to be filled. Specialized experience includes performing duties in food service in a hospital environment; knowledge of tray assembly area procedures; using dietetics software programs; familiarity with regular and modified diets; assisting with food selections; following in person and written instructions; and using computer equipment, phone system and printers. This position requires effective communication skills both in person and in writing and good customer service. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. ~OR~ Education: Successfully completed a full four (4) year course of study leading to a bachelor's degree, with major study or at least 24 semester hours in subjects directly related to the Health Technician (Dietetic) - Nutrition and Food Service Ambassador position (i.e., nutrition, dietary therapy, food and nutrition science, food service systems management, etc.). This education must have been obtained in an accredited college or university. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. ~OR~ Combination: Equivalent combination of successfully completed post-high school education (beyond the second year) and specialized experience, as listed above, may be used to meet total experience requirements. The education portion must include courses directly related to the work of the Health Technician (Dietetic) - Nutrition and Food Service Ambassador position (i.e., nutrition, dietary therapy, food and nutrition science, food service systems management, etc.). This education must have been obtained in an accredited college or university. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. You will be rated on the following Competencies as part of the assessment questionnaire for this position: FOOD SERVICE CUSTOMER SERVICE COMPUTER SKILLS IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The work of this position requires walking, standing, bending, lifting and carrying of light items, such as food trays, instruction materials, books and manuals. Frequently lifts or moves objects weighing up to 20 pounds and pushing loaded carts of trays and/or nourishments; may be necessary to lift and/or push equipment. Requires long periods of sitting and moving about in an office environment, including repetitive motion activities of the hands and fingers for extensive keyboard and computer mouse use and office tasks such as answering and holding a telephone phone and writing. The work may require walking indoors, outdoors or to and from other areas of the medical center; may be subject to periods of continuous standing, sitting, walking and frequent stooping, reaching, pushing, pulling and bending. Work is performed in a hospital and involves some exposure to contagious diseases. Standard precautions may necessitate the use of personal protective equipment (PPE) in situations of potential exposure. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Charles George VA Medical Center 1100 Tunnel Road Asheville, NC 28805 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]