The selectee serves as an Information Technology Specialist with primary focus on specialized scientific and laboratory endpoint IT support for both the Animal and Plant Health Inspection Service (APHIS) and Agricultural Research Service (ARS) users at the Plum Island Animal Disease Center in a combined services environment.

Duties

The duties described are for the full-performance level. The duties may include, but are not limited to: Provides daily, customer focused technical support for researchers, technicians, administrative, and support staff for successful resolution of common hardware and software problems. Provides in-depth technical expertise to team members including support to design features, hardware, software, or operating systems capabilities, and system integration. Modifies hardware, software, and operating systems to meet user needs. Supports laboratory and scientific IT programs and projects as project team member and as Subject Matter Expert (SME) to identify customer needs and system requirements. Provides support for the Plum Island video teleconferencing (VTC) and room reservation systems, including support of the underlying system and its components.

Requirements

• You must be a US Citizen or US National.
• Individuals who were born male after 12/31/1959 must be Selective Service registered or exempt.
• Subject to satisfactory adjudication of background investigation and/or fingerprint check.
• Direct Deposit: Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit E-Verify at https://www.e-verify.gov/
• Successful completion of one-year trial period.
• Testing Designated Position: Selectee must submit to a urinalysis to screen for illegal drug use prior to appointment and random testing thereafter. Final appointment and continued employment is conditional on negative results for illegal drug use.
• Must receive and maintain a favorably adjudicated Public Trust – High Risk background investigation and Criminal Justice Information Services Division approval for handling and storing Select Agents and Toxins(continued below),
• (continued from above) which involves completing a security risk assessment (FBI form FD-961) and receiving an “unrestricted” status from the CJIS.
• Positions hired in Orient Point duty location will require daily travel to and from either Orient Point, New York and Plum Island, or Old Saybrook, Connecticut and Plum Island aboard Government-provided marine vessels.

Qualifications

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement, including specialized experience and/or education, as defined below. FOR THE GS-12 LEVEL: Applicants must have one year of specialized experience (equivalent to the GS-11 level) that may have been obtained in the private or public (local, county, state, Federal) sectors which demonstrates: Using helpdesk software for incident, knowledge, asset management, and ad hoc reports. Troubleshoots hardware and software interoperability issues, documents resolutions and procedures. Utilizes enterprise tools to image and deploy end user computers and software to minimize impact to customer activities. Gathering information and developing recommendations for IT solutions to help better achieve the organization's objectives. Note: There is no education substitution for this grade level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.

Education

This position does not have an education qualification requirement.

Contacts

• Address Animal and Plant Health Inspection Service USDA APHIS MRPBS 250 Marquette Avenue, Suite 410 Minneapolis, MN 55401 US
• Name: MRP Human Resources
• Phone: 612-336-3227
• Email: [email protected]