About the position: This position will be assigned to the Force Support Squadron Non-Appropriated Fund Resource Management Flight-IT at Hanscom AFB, MA. This position is a regular, part-time position. Minimum guaranteed hours per week- 20 hours but may work up to 40 hours per week as mission requires. Full benefits package. May be required to work evening, weekends or holidays per mission requirements.

Duties

Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, word processing, electronic mail, web browsers, and operating systems. Exclude network administrators. Performs major diagnostics and troubleshooting on personal computers and all related equipment, including software, modems, printers, color/monochrome monitors, tape backup units, and memory expansion. Trains staff in the use of COTS computer software and all network system applications. Installs and configures PC, local area network operating systems, and network application software as needed. Provides customer and technical support through analysis and problem solving to facilitate installation, implementation, maintenance, education, and documentation of a variety of technologies. Provides the design, documentation, development, modification, testing, installation, implementation, and support of new or existing applications software. Provides plans, installation, configuration, testing, implementation, and management of the systems environment in support of the organizational IT architecture and business needs. Provides configuration, installation, implementation, integration, maintenance, and/or management of networked systems used for the transmission of information in voice, data, and/or video formats. Provides planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems. Provides customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12140669

Requirements

• This position requires the incumbent to complete a background investigation with favorable results.
• May be required to work evenings, weekends or holidays per mission requirements.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 10/09/2023 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Knowledge skills and abilities to provide expertise, centralized management and program support. Ability to perform tests, troubleshoot and correct program discrepancies. Able to prepare recommendations and reports on computer techniques and programs. Must complete A+ certification within 6 months of hire.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Contacts

• Address Hanscom Resource Management Flight 66 FSS/FSMH, 20 Schilling Circle Hanscom AFB, MA 01731-2800 US
• Name: Hanscom NAF HR Office
• Email: [email protected]