This position is located at the Lockport Indian Health Service located in Lockport NY, mid-way between the Tuscarora and Tonawanda Nations. Serves as an Information Technology Specialist responsible for developing, operating, maintaining and managing the equipment, software, IT systems, web site and social media for facility support to the Lockport Service Unit staff.

Duties

Provide support to end users and on-site support at customer work location for all computer related matters. Provide technical assistance to staff on computer software programs and platforms, phone, etc. Manage equipment needs and maintain software programs. Logs incoming support calls into support tracking system. Serve as the PIV coordinator and maintain the camera and security systems. Develop, research, lay out, write/edit, coordinate, and proofread new sections/features of the service unit website and social media.

Requirements

Qualifications

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. BASIC REQUIREMENT(S): https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ In addition to the Basic Requirements, you must also meet the Minimum Qualifications stated below. MINIMUM QUALIFICATIONS: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Provide assistance and technical support to either businesses or consumers that are experiencing technical, hardware, or software issues. Educate people, answer questions, and troubleshoot any related problems about technology-based products and services. Manage user account, install software, and deal with on site, modified, cleaned, or repaired computer software and hardware; conduct on-going testing of existing equipment and software programs. Test new software or hardware product to ensure the products are compatible with existing products and systems. Provide training to the employees of any new or upgraded products. AND For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. OR Education: Master's degree or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to a master's degree or equivalent graduate degree. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement.

Education

Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Lockport Service Unit 150 Professional Parkway Lockport, NY 14094 US
• Name: Nashville Area HR Inquiries
• Email: [email protected]