THIS IS A NATIONAL GUARD TITLE 5 EXCEPTED SERVICE POSITION. This National Guard position is for a INFORMATION TECHNOLOGY SPECIALIST (CUSTOMER SUPPORT), Position Description Number PDT5804300 and is part of the MA ANG 102nd IW, National Guard. This is a Non-Bargaining Unit position. The unit point of contact and contact phone for this position is: SMSgt Christopher Cummings and 508-968-7805.

Duties

1. Monitors, maintains, and recommends optimum voice and data network systems configuration and architecture, to include administering and programming the system's messaging, broadcasting, automated attendants, load capacity, call restrictions, and classes of services. Performs all software upgrades and troubleshooting of the operating system and switch hardware using appropriate software solutions or diagnostic equipment. Applies diagnostic and network management equipment to test, configure, evaluate, and optimize all circuits and services. Develops detailed lists of equipment and capabilities to satisfy current requirements for the entire switched system or segments of the complete switched system. 2. Designs, develops and conducts technical and operational tests and evaluations of a wide range of communications equipment and systems. Designs specific kinds of communications networks, according to operating requirements, planned traffic and the location of stations and users. Conducts site surveys for information systems equipment, verifying adequacy of network cable, power, and general condition. Assembles cables and connectors for military and/or commercial interface. 3. Installs, configures and programs networking equipment to include routers, network encryption devices, switches, channel switch units (CSU), digital switch units (DSU) and multiplexers using military and commercial protocols such as Integrated Services Digital Network (ISDN), Border Gateway Protocol (BGP), Open Shortest Path First (OSPF), Routing Interchange Protocol (RIP), and Point to Point Protocol (PPP). Programs and uses remote management tools to administer and operate active networks. Evaluates and recommends commercial of-the-shelf software (COTS) solutions for all telecommunications requirements. 4. Coordinates with outside agencies and customers to provide required services and technical solutions. Responsibilities involve direct customer support including recommending new equipment, site surveys, training, resolving problems related to configuration management, systems functionality, hardware and software configuration, and system conflict resolution. Develops and coordinates tactical Internet Protocol (IP) networks for local, metropolitan, and wide area networks. Administers the implementation of approved telecommunications projects and contracts by planning the installation, maintenance and evaluation of the system. 5. Develops and manages problem and trend analysis data of communications equipment and systems. Prepares, maintains and submits applicable maintenance records and reports. Administers the Maintenance Standardization and Evaluation Program (MSEP) within the workcenter. Provides technical assistance and guidance to the users of the system to include adherence to established policies and procedure. Performs maintenance, strapping, and configuration of Cryptographic units 6. Develops, establishes and maintains work center training programs. Plans and schedules tasks and training activities for drill status guard members. Oversees and conducts on-the-job training (OJT) for personnel. Creates and develops lesson plans. Ensures availability of facilities and training aids. Monitors the training status of personnel and ensures that supplemental and/or remedial training is accomplished. Implements the Base Information Protection (BIP) training program under guidance of unit program to include training scenarios for BIP (e.g., hacker, intrusions, etc) local procedures for reporting and responding to BIP issue. Performs duties required for the mobilization readiness of section personnel and equipment. 7. Plans and lays out work to be accomplished. Determines approaches, methods and courses of action required to accomplish the mission. Determines appropriate maintenance procedures. Estimates time, equipment and material requirements. Performs other duties as assigned

Requirements

• Federal employment suitability as determined by a background investigation.
• May be required to successfully complete a probationary period.
• Participation in direct deposit is mandatory.
• Favorable background check is required.
• Position is subject to provisions of the DoD Priority Placement Program.
• PCS expenses will not be paid.
• Males born after 31 December 1959 must be registered for Selective Service, see www.sss.gov.
• Optional Form 306 is a required form, or you will be disqualified.
• Reference Worksheet is a required form, or you will be disqualified (MUST use the form in the link below).
• Incumbent must possess or be able to acquire the appropriate level security clearance for this position.

Qualifications

AREA OF CONSIDERATION: Open to all currently serving and former members of the MANG (former members must provide documentation showing membership in the Massachusetts National Guard such as an NGB 22 or DD214). GENERAL EXPERIENCE: Must haveexperience, experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems. SPECIALIZED EXPERIENCE: Must haveat least 36 months experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion. A. Yes. I have experience performing most of the above duties. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of months/years. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Contacts

• Address MA ANG 102nd IW 170 Granville Street Otis ANGB, MA 02542-1330 US
• Name: MA HRO STAFFING INBOX
• Email: [email protected]