The employee will serve as a Reimbursable Billing Technician, at the Battle Creek VA Medical Center, in Battle Creek, MI. The position is in the Veterans Health Administration (VHA) Office of Finance's Revenue Operations and aligned with a Consolidated Patient Account Center (CPAC).

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** This position involves a multi-grade career ladder. The major duties listed below represent the full performance level of GS-7. At the GS-6 grade level, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-7. Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance, availability of higher-level work, and availability of funds. Duties include, but may not be limited to the following: Provide accurate and timely billing and collection activities to be completed in accordance with national policies, VHA regulations and healthcare laws. Perform a wide variety of activities common to the segment of the program or function for which the employee is responsible. Make decisions or recommendations based on the development and evaluation of information that comes from various sources. Identify and study factors or conditions and determine their interrelationships as appropriate to the defined area of work. Use independent analytical techniques and theories to apply and interpret requirements, regulations and procedures that identify and capture the applicable revenue activities from the affected assigned areas at the VAMCs to the CPAC. Serve as a financial ambassador/educator by providing Veterans, their families, VAMC teams and other internal and external agencies, guidance on repayment plans, waivers, interpreting insurance and eligibility benefits and other factors that impact the Veteran's accounts for both First Party (FP) co-payments and Third Party (TP) insurance billing. Evaluate the significance of actions within their span of responsibility, assign disposition instructions and implements the most responsive and cost-effective means for managing them. Research, analyze, generate and correct Veteran's FP co-payments for care as it pertains to a variety of complex VA programs, for VAMC provided services. Perform other duties as assigned. Work Schedule: Monday - Friday, 8:00 am - 4:30 pm Recruitment & Relocation Incentives: Not authorized. Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Financial Disclosure Report: Not Required. English Language Proficiency - In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to meet the requirements of this position.

Requirements

Qualifications

SPECIALIZED EXPERIENCE GS-6: Applicants must possess at least one (1) year of specialized experience that equipped them with the particular knowledge, skills, and abilities to perform successfully the duties of this position, and that is typically in or related to the work of this position. To be creditable, this experience must have been equivalent to at least the GS-5 level in the Federal service. Specialized experience includes: providing accurate and timely billing and collection activities; researching, analyzing, generating and correcting patient co-payment bills and insurance for care as it pertains to a variety of healthcare programs and services.; and using independent judgment to best assist patients/customers and coming to a resolution regarding their patient/customer billing, eligibility, insurance and care and/or services provided. SPECIALIZED EXPERIENCE GS-7: Applicants must possess at least one (1) year of specialized experience that equipped them with the particular knowledge, skills, and abilities to perform successfully the duties of this position, and that is typically in or related to the work of this position. To be creditable, this experience must have been equivalent to at least the GS-6 level in the Federal service. Specialized experience includes: providing accurate and timely billing and collection activities; researching, analyzing, generating and correcting patient co-payment bills and insurance for care as it pertains to a variety of healthcare programs and services.; using independent judgment to best assist patients/customers and coming to a resolution regarding their patient/customer billing, eligibility, insurance and care and/or services provided; performing analysis of complex problems; and performing daily reviews, audits, and/or corrective actions. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Customer Service (Clerical/Technical)InsuranceOrganizational AwarenessTechnical Competence IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The work is performed mainly in a sedentary manner. Occasional walking, standing, reaching and bending are required. The carrying of light items such as paper, folders and files between desk and storage is common. The work requires long periods of interaction at computer terminals. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level, therefore, it is not necessary to submit transcripts.

Contacts

• Address VA NCCPAC Madison 8001 Terrace Ave Middleton, WI 53562 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]