The Salem VA is seeking an Internal Supervisory Medical Support Assistant who will serve as a Medical Support Assistant (MSA) in the Healthcare Administration service. The selected applicant will strive to meet the needs of customers while supporting VA missions.

Duties

The Supervisory Medical Support Assistant plans and directs the inpatient Medical Support Assistant program for the medical center and have full supervisory responsibility. Responsibilities include but are not limited to: Working on units to ensure coverage as directed by their manager. Assigning and evaluating the work of subordinate staff. Orienting and providing on the job training for new or current medical support assistants. Resolving complex problems to ensure patient services are met. Evaluating new products, equipment, and systems in order to make recommendations for improved operations. Identifying educational or training needs. Making final decisions on selections. Evaluating performance, taking disciplinary action when necessary. Full administrative and professional responsibility for planning and directing the medical support assistant activities. Extracting and analyzing data to provide reports in support of performance measures to senior management. Work Schedule: 07:45am- 4:30pm Telework: Not Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required

Requirements

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: Per VA Handbook 5005, Part II, Chapter 3, Section A, Paragraph 3j: No person will be appointed under authority of 38 U.S.C., chapter 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English. Experience and Education: Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, Education. One year above high school; OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Supervisory MSA GS-7 Determinations: Must possess one (1) year of experience equivalent to the GS-6 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Credible experience at the next lower level includes but is not limited to: Answering questions for lower graded staff relating to healthcare services in an inpatient or outpatient setting. Monitoring and making work assignments, providing input on performance, resolving daily workplace issues, and maintaining efficient workflow. Assuring coverage of all areas of responsibility. Conducting ongoing reviews to ensure quality of work. Ensuring accurate and timely scheduling of appointments. Providing guidance to staff members, to include changes in policies and procedures. Distributing and balancing workload. Creating and maintaining employee work schedules. Orienting and providing on-the-job training for new and current employees. Ensuring all training requirements are met. Organizing the work structure of his/her assigned areas. Acting as a liaison between MSA and staff to resolve day to day conflicts. In addition to the required experience, candidates must demonstrate [all of] the KSAs below: Ability to provide the full range of administrative and supervisory duties [in a patient support setting,] which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with [internal and external customers] to ensure quality/continuity of care and ensure compliance with established policies and regulations. Ability to provide briefings, orientations, staff development, and [training related to administrative functions in a patient support setting]. Ability to delegate authority, evaluate and oversee people and programs, accomplish program goals, and adapt to changing priorities. References: VA Handbook 5005/117, Part II, Appendix G45 Preferred Experience: Minimum 2 years of supervisory experience to include timekeeping, evaluations, and competency oversight Minimum 1 year experience in inpatient clinic setting Experience with the Green Environmental Management System (GEMS) The full performance level of this vacancy is GS-7. The actual grade at which an applicant may be selected for this vacancy is GS-7. Physical Requirements: Work is performed in an office setting and is primarily sedentary. There is some standing, walking, bending, and carrying of items, including folders, supplies, etc. The position requires ready mobility between facility buildings and other locations as required. Incumbent must be continually alert, flexible, and sensitive to the customer needs, in control of his/her emotions, and able to respond positively and appropriately to the patients served.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Salem VA Medical Center 1970 Roanoke Boulevard Salem, VA 24153 US
• Name: Michele Daniels
• Phone: 706-733-0188 X31163
• Email: [email protected]