This position is located in the Audiology department at James E. Van Zandt VA Medical Center in Altoona, PA. The duties and responsibilities are to be carried out in all clinical and other patient care areas involved with the Audiology department. The health technician (Audiology) supports the function of the clinical programs in Audiology department.

Duties

Duties Include: Patient care, supporting diagnostic and treatment procedures, patient charting and patient education, which do not require a full professional audiology education or knowledge and skills represented by audiology licensure. Hearing aid troubleshooting and repair; performing visual and auditory checks of hearing aids and hearing assistive technology-including all hearing aid accessories as well as alerting devices (troubleshoots performance);fabricating earmold impressions with proper (non-diagnostic) otoscopy; ordering earmolds based on plan of care through prosthetics or DLC and fitting and modifying earmolds, if necessary; providing basic hearing aid information for patients and caregivers consistent with the audiologist's treatment plan, including but not limited to, realistic expectations, communication strategies, and/or aural rehabilitation; assisting in set up and delivery of face-to-face and telehealth visits by preparing the equipment for patient evaluation and other audiology procedures including, but not limited to daily biologic listening calibration of audiometric equipment and calibration of real-ear equipment; assisting patients with hearing aid connectivity including, but not limited to downloading applications (or apps), pairing devices in the app, Bluetooth pairing, and pairing hearing aid accessories. ensuring timely and accurate documentation of all interactions in the medical records and that all encounters are correctly documented using electronic medical record and computerized tracking and ordering functions via ROES. The Health Technician (HIS) completes documentation per medical center policy for timeliness for each episode of care and codes procedures as appropriate in the patient record in preparation for co-signature by the audiologist. Maintaining comprehensive supply and equipment tracking systems to include monitoring stock of RME and consumable items; ensuring proper inventory levels to complete the daily tasks; prioritizing the acquisition of all supplies and equipment regarding date of expiration and may maintain a loaner hearing aid inventory. The Health Technician (HIS) assists patients through triaging phone calls and audiology requests with regards to priority and urgency, following the audiologist's plan of care. Incumbent is expected to provide telehealth services to appropriate patients, through means of Clinical Video Telehealth (CVT), VA Video Connect (VVC), and other telehealth means approved by VA. Additionally, return phone calls and contact patients as necessary through telephone. Provide individualized treatment: The incumbent will follow the Audiologist's treatment plan. The incumbent will collaborate with the interdisciplinary team, including PM&R to ensure the whole health approach to patient centered care. The incumbent will complete treatments. Provide group Audiology Services: The incumbent may provide group audiology services, as determined, to be medically indicated and appropriate. Complete clinical notes in electronic health record system: The incumbent shall document and code information for billing related to patient care in the VA's electronic health care record on a timely basis following VHA policies. The incumbent communicates with other health care providers as appropriate. Maintain trainings and attend required meetings: The incumbent shall maintain up to-date VHA and professional trainings. Required meetings must be attended, or representative will attend if patient care emergency arises. Additionally, attends patient / family meetings, committee meetings, and interdisciplinary meetings as assigned/ directed. The incumbent is responsible for individual professional development, attends evidenced based clinical educational courses to assure continued competency by establishing, maintaining, and updating professional performance, knowledge, and skills to promote a progressive treatment environment. Work Schedule: Monday - Friday 8:00 AM - 4:30 PM Telework: Not Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: Health Technician (HIS) candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). Experience and Education. Experience. Completion of the Department of Labor Apprenticeship Program for Hearing Aid Specialists; OR Education. Successful completion of two academic years above high school that includes coursework related to the field: hearing science, human anatomy and physiology, hearing instrument science, gerontology, psychology or other general healthcare areas. NOTE: There is no combination of education and experience which can be substituted for the basic requirements. Foreign Education. To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials. Licensure or Registration. Individuals must hold a full, current and unrestricted license or registration to practice as a HIS in a state, territory, commonwealth or the District of Columbia. Board Certification. Individuals must hold active board certification from the National Board for Certification in Hearing Instrument Sciences (NBC-HIS). Exception for Non-Board Certified Health Technician (HIS). Non-board certified applicants who otherwise meet the eligibility requirements for appointment, may be given a temporary appointment as a graduate Health Technician (HIS) under the authority of 38 U.S.C. § 7405(c)(2)(B). Non-board certified individuals shall only provide care under the supervision of a licensed audiologist. VA Handbook 5005/149 March 18, 2022 Part II Appendix G73 II-G73-3 Non-board certified individuals may only be appointed at the entry level and may not be promoted/converted until board certification is obtained. Temporary appointments of non-board certified Health Technician (HIS) may not be extended beyond two years or converted to a new temporary appointment. Grade Determinations: GS-05 Grade Determinations Experience. None beyond the basic requirements. Knowledge, Skills and Abilities. In addition to the experience above, the candidate must demonstrate the following KSAs: Knowledge of basic anatomy of the head and neck. Knowledge of basic infection control procedures and guidelines. Skill in using basic computer software to complete tasks such as using email, creating spreadsheets and word processing. Ability to communicate orally and in writing. Ability to follow verbal and written instructions. Ability to maintain stock and supply level inventories. GS-06 Grade Determinations Experience. One year of experience equivalent to the next lower grade. Examples of experience includes performing non-diagnostic otoscopy including proper bracing techniques and making appropriate referrals for abnormalities and cerumen management; rechecking air-conduction pure tone threshold testing to assist the audiologist in modifying the treatment plan during hearing aid repair appointments; providing patient care in hearing aid repair appointments, consistent with the audiologist's treatment plan; completing visual and auditory checks with listening stethoscope of hearing aids prior to and following repair of device (troubleshoots performance); processing incoming devices from patients with concerns related to their hearing aids or hearing assistive technology; preparing and charging (if required) hearing aids and assistive devices for delivery; receiving devices and restoring settings of hearing aid/hearing assistive technology after repair or replacement from manufacturer, such as Denver Logistics Center (DLC); and maintaining proper levels of mailing/shipping supplies. Knowledge, Skills and Abilities. In addition to the experience above, the candidate must demonstrate the following KSAs: Knowledge of normal and abnormal ear anatomy. Knowledge of hearing aids, hearing assistive technology, hearing aid manufacturers and manufacturer software. Skill in documenting patient procedures and patient devices. Skill in providing patient education for hearing aid use, to include assisting patient with hearing aid insertion, removal and hygiene (cleaning and disinfection). Ability to provide patient education and training regarding hearing loss and communication strategies for various listening situations. Ability to solve problems or make decisions regarding hearing aids, hearing assistive technology and patient care that is consistent with the documented and co-signed plan of care under the supervision of an audiologist. Ability to prepare patient, equipment, and/or environment for audiology procedures. Ability to provide triage of patient telephone calls or audiology requests. References: VA Handbook 5005-Part II, Appendix G73. The full performance level of this vacancy is GS-06. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-05 to GS-06 . Physical Requirements: Work includes regular and recurring physical excretion, with long periods of standing, bending, kneeling, walking, reaching, gripping, sitting, twisting, pulling or pushing carts with inventories or activities involving retrieving items from shelves and cabinets. and patient transfers. Moderate to heavy lifting is often required. The position demands significant physical stress and strain such as lifting patients, crouching and crawling on mats, and occasionally defending him/herself against Combative patient assigned to the incumbent. The work involves moderate risks or discomforts requiring Normal safety precautions typical of a hospital setting. Employees will be required to follow universal infection control precautions that may include having to "gown and glove" when providing treatment to patients. Sitting at meetings, desks or computer terminals for documentation purposes is also required. Operation and driving of a motor vehicle is also required. The incumbent of the position will meet and maintain physical and drug test program requirements for the position as required. Due to the complexity of the work, the multiplicity of the projects at any one time, deadlines, and duties, the job requires a high level of energy, and may be psychologically stressful at times.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address James E Van Zandt VA Medical Center 2907 Pleasant Valley Boulevard Altoona, PA 16602 US
• Name: Shanice Moore
• Email: [email protected]