The Eastern Oklahoma VA Health Care System (EOVAHCS) in the Audiology & Speech Pathology Service, is currently recruiting for (1) GS-0640 Health Technician, Hearing Instrument Specialist.

Duties

The health technician supports the function of the clinical programs in Audiology. Primary responsibility is for patient care, supporting diagnostic and treatment procedures, patient charting and patient education, which do not require a full professional audiology education or knowledge and skills represented by audiology licensure. Support functions include both direct patient care and administrative duties. Job Duties include, but are not limited to the following: Hearing aid troubleshooting and repair Performing visual and auditory checks of hearing aids, hearing assistive technology and aid accessories. Fabricating earmold impressions with proper (non-diagnostic) otoscopy. Ordering earmolds based on plan of care through prosthetics or DLC and fitting and modifying earmolds. Providing basic hearing aid information for patients and caregivers consistent with the audiologist's treatment plan when necessary. Assisting in set up and delivery of face to face and telehealth visits by preparing the equipment for patient evaluation and other audiology procedure including but not limited to downloading applications, pairing devices in the app, Bluetooth pairing and pairing hearing aid accessories. Ensuring timely and accurate documentation of all interactions in the medical records and that all encounters are correctly documented using electronic medical record and computerized tracking and ordering functions via ROES. Completing documentation per medical center policy for timeliness regarding each episode of care and codes procedures as appropriate in the patient record in preparation for co-signature by the audiologist. Maintaining comprehensive supply and equipment tracking systems to include monitoring stock of RME and consumable items Ensuring proper inventory levels to complete the daily tasks. Prioritizing the acquisition of all supplies and equipment regarding date of expiration and may maintain a loaner hearing aid inventory. Processing incoming devices from patients with concerns related to their hearing aids or hearing assistive technology Preparing and charging (if required) hearing aids and assistive devices for delivery Receiving devices and restoring settings of hearing aid/hearing assistive technology after repair or replacement from manufacturer Maintaining proper levels of mailing/shipping supplies. The Health Technician (HIS) receives and completes incoming communications from Veterans (electronic and telephone), and facilitates follow-up based on audiologist's treatment plan to include ordering supplies through DLC. Assists patients through triaging phone calls and audiology requests with regards to priority and urgency, following the audiologists plan of care. Work Schedule: Full Time, Monday - Friday; 7:30 a.m. to 4:00 p.m. Telework: Not available Virtual: This is not a virtual position. Functional Statement #: 623-56301-O, 623-56302-O Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education Experience. Completion of the Department of Labor Apprenticeship Program for Hearing Aid Specialists; OR Education. Successful completion of two academic years above high school that includes coursework related to the field: hearing science, human anatomy and physiology, hearing instrument science, gerontology, psychology or other general healthcare areas. Licensure or Registration. Individuals must hold a full, current and unrestricted license or registration to practice as a HIS in a state, territory, commonwealth or the District of Columbia. Board Certification. Individuals must hold active board certification from the National for Certification in Hearing Instrument Sciences (NBC-HIS). Exception for Non-Board-Certified Health Technician (HIS). Non-board-certified applicants who otherwise meet the eligibility requirements for appointment, may be given a temporary appointment as a graduate Health Technician (HIS) under the authority of 38 U.S.C. § 7405(c)(2)(B). Non-board certified individuals shall only provide care under the supervision of a licensed audiologist. Non-board certified individuals may only be appointed at the entry level and may not be promoted/converted until board certification is obtained. Temporary appointments of non-board certified Health Technician (HIS) may not be extended beyond two years or converted to a new temporary appointment. At the time of appointment, the supervisor will provide the Health Technician (HIS) with the written requirements for board certification, including the time (i.e., two years) by which the board certification must be obtained and the consequences for not becoming board certified by the deadline. Failure to obtain board certification during the two-year period may result in termination of employment. Loss of Certification. A Health Technician (HIS) who fails to maintain the required board certification must be removed from the occupation, which may also result in termination of employment. Language Proficiency. Health Technician (HIS) candidates must be proficient in spoken and written in accordance with 38 U.S.C. § 7403(f). Grade Determinations: In addition to the basic requirements outlined in paragraph 3, the following criteria must be met when determining the grade of candidates. Health Technician (HIS), GS-05: Experience. None beyond the basic requirements. GS 5 Knowledge Skills and Abilities (KSA's)- In addition to the experience above, the candidate must demonstrate the following KSAs: Knowledge of basic anatomy of the head and neck. Knowledge of basic infection control procedures and guidelines. Skill in using basic computer software to complete tasks such as using email, creating spreadsheets and word processing. Ability to communicate orally and in writing. Ability to follow verbal and written instructions. Ability to maintain stock and supply level inventories. Health Technician (HIS), GS-06. Experience. One year of experience equivalent to the next lower grade. GS 6 Knowledge Skills and Abilities (KSA's)- In addition to the experience above, the candidate must demonstrate the following KSAs: Knowledge of normal and abnormal ear anatomy. Knowledge of hearing aids, hearing assistive technology, hearing aid manufacturers and manufacturer software. Skill in documenting patient procedures and patient devices. Skill in providing patient education for hearing aid use, to include assisting patient with hearing aid insertion, removal and hygiene (cleaning and disinfection). Ability to provide patient education and training regarding hearing loss and communication strategies for various listening situations. Ability to solve problems or make decisions regarding hearing aids, hearing assistive technology and patient care that is consistent with the documented and co-signed plan of care under the supervision of an audiologist. Ability to prepare patient, equipment, and/or environment for audiology procedures. Ability to provide triage of patient telephone calls or audiology requests. Preferred Experience: Primary responsibility is for patient care, supporting diagnostic and treatment procedures, patient charting and patient education, which do not require a full professional audiology education or knowledge and skills represented by audiology licensure References: VA Handbook 5005/149, Part II, Appendix G73 The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-5 to GS-6. Physical Requirements: The duties of the position require periods of sitting, standing and walking. Work in front of a monitor/screen up to 8 hours per day is required. Lifting/carrying of light items is necessary. The work requires above average agility and dexterity. It requires the ability to utilize an electronic charting system. The incumbent must have the ability to stand and walk for prolonged periods. There must also be a high degree of eye-hand coordination when working with the small components associated with hearing aids and ear molds. Occasionally a piece of equipment would need to be moved.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Jack C Montgomery VA Medical Center 1011 Honor Heights Drive Muskogee, OK 74401 US
• Name: Phillip Narey
• Phone: 720-723-4833
• Email: [email protected]