About the Position: The primary purpose of the Medical Support Assistant to assist the Group Practice Manager (GPM) in providing business process management and medical administrative support/oversite to Patient Centered Medical Home (PCMH) clinic teams. This position coordinates health services management functions in a timely and efficient manner to facilitate continuity of patient care as it relates to access to care. This position is located at Shaw Air Force Base in Sumter, South Carolina.

Duties

Develop strategies to streamline operations and/or facility directives. Participate in strategic planning for the medical team by performing duties such as, analyzing current and historical data, forecasting future workload, identifying trend and patters of problem areas and identify ways to make corrections. Serve as the office manager by performing clerical, office automation and administrative support to the medical home. Serves as a customer service representative for the medical team.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position has mandatory seasonal influenza vaccination requirements and is subject to annual seasonal influenza vaccinations unless otherwise exempted for medical or religious reasons (documentation of exemption must be provided upon hire).
• This position requires that you obtain and maintain a Basic Life Support (BLS) certification.
• A Personnel Security Investigation is required.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. 30 Percent or More Disabled VeteransCurrent Civilian Employees of the Defense Health Agency (DHA)Current Department of Army Civilian EmployeesCurrent Permanent Department of Defense (DoD) Civilian EmployeeDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferOffice of Personnel Management (OPM) Interchange Agreement EligiblePeople with Disabilities, Schedule APriority Placement Program, DoD Military Spouse Preference (MSP) EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes answering customer questions such as eligibility for care, benefits, services provided; scheduling appointments for patients; maintaining patient records in an automated system and/or a physical medical record. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. You will be evaluated on the basis of your level of competency in the following areas: Health Care Data Entry and ManagementHealth Care Facility AdministrationHealth Records ManagementPatient-focused Customer Service Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).

Education

This job does not have an education qualification requirement.

Contacts

• Address JT-DHA-DD83AI DHA STAND-ALONE MKT-SHAW AFB DO NOT MAIL Shaw AFB, SC 29152 US
• Name: Army Applicant Help Desk