The Advanced Medical Support Assistant (AMSA) is responsible for delivering Administrative Support to staff and supervisors to expand the Secure Messaging and Telehealth Programs. The AMSA will primarily engage Veterans by phone and in person with the goal of fully involving them in the My HealtheVet Secure Messaging Program as well as other Telehealth Programs to include scheduling within the Health Care System.

Duties

--------Student Loan Repayment Program (SLRP) is available for this position------- Duties of this position are, but not limited to: Identifies Veterans in the Health Care System (HCS) that require additional assistance for full registration into the Secure Messaging program or a Clinical Video Telehealth to Home waiver completion. Schedules appointments as needed to engage patients in the Secure Messaging or Telehealth programs. Calling patients prior to their visits Assessing Veterans clinic schedules Documenting completed work as needed for tracking purposes. Key role in training and assisting with maintenance of the Telehealth Scheduling System (TSS) program. Assist CVT Coordinator with overall management and implementation of this system. Collaborates with any PACT care model teams for scheduling Video Telehealth, and Video Telehealth to Home, appointments that include but are not limited to Teleretinal Imaging (TRI), Chaplaincy , CCHT Nurse intervention appointments etc. Communicate effectively with the existing or new PACT team scheduling staff and work as a liaison with any of the PACT team members in regard to TSS and Telemedicine services offered Routinely assist CVT Coordinator and Telehealth Manager by running Clinic workload and utilization reports via TSS and other programs such as VistA and other like programs. Assists Veterans with all aspects of the My HealtheVet program to include registration, In- Person Authentication, setting Secure Messaging Preferences and trouble s hooting basic usage issues. Assists Veteran with engagement and waiver signature for Clinical Video Telehealth to Home program. Accurately inputs data for Secure Messaging appointments and generates letters to patient s as needed. Work Schedule: Monday-Friday; 8:00am-4:30pm CST Telework: Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not authorized Financial Disclosure Report: Not required

Requirements

Qualifications

BASIC REQUIREMENTS: a. Citizenship. Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.). b. Experience and Education. (1) Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR (2) Education. One year above high school; OR (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. c. Certification. None required. d. Grandfathering Provision. All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, which are a part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:(1) Such employees may be reassigned, promoted, or changed to a lower grade within the occupation.(2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard.(3) If an employee who was converted to Title 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation. e. Foreign Education. To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs. f. Physical Requirements. See VA Directive and Handbook 5019. g. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. GS-06 Advanced Medical Support Assistant: This GS-6 Advanced Medical Support Assistant position is above the full performance level for this job series and requires experience beyond the basic requirement for positions in this occupation. EXPERIENCE: One year of experience equivalent to the GS-5 grade level that equips the candidate with the following: 1. Operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports. 2. Schedule medical appointments in a clinical setting. 3. Work independently in the accomplishment of a wide variety of duties performing patient support work. 4. Communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers. 5. Customer service with the ability to identify customer concerns and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution. AND Candidates must be able to demonstrate all of the knowledge, skills and abilities below: 1. Abilityto collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. 2. Ability to independently set priorities and organizes work to meet deadlines, ensuring compliance with established processes, policies and regulations. 3. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. 4. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. 5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. 6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References: See VA Handbook 5005/53, Part II, Appendix G, page II-G45-4 & II-G45-5

Education

There is no education substitute for experience for the GS-6 Advanced Medical Support Assistant position.

Contacts

• Address Fargo VA Medical Center 2101 Elm Street Fargo, ND 58102 US
• Name: Callie Ross
• Phone: 515-699-5999 X23791
• Email: [email protected]