This position is in the Chief Information Office (CIO) that manages the Information Resources environment for the Forest Service. The incumbent performs or assists with a variety of information technology functions including designing, testing, installing, and troubleshooting applications. For additional information about the duties of this position, please contact Charles Brown at (828) 497-8000 and [email protected].

Duties

Duties listed are at the full performance level. Develops technical requirements for new or modified applications. Provides advice and guidance on a wide range and variety of IT issues. Provides functional expertise, analysis, and advice to the internal customers and/or contractors for interface decisions. Analyzes alternatives and recommends solutions relating to the complete life cycle for information systems and information systems components.

Requirements

• Must be a U.S. Citizen or National.
• Males born after 12/31/1959 must be Selective Service registered or exempt.
• Subject to satisfactory adjudication of background investigation and/or fingerprint check.
• Successful completion of one year probationary period, unless previously served.
• Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov

Qualifications

In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position, visit the Office of Personnel Management's General Schedule Qualification Standards. Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary. Specialized Experience Requirement: For the GS-7: You must have one year specialized experience equivalent to the GS-5 in the Federal service. Specialized experience is defined as three or more of the following: fulfilling a variety of developmental basic/conventional IT tasks in collecting specific information from reference sources, software utilities, or customers; and/or performing routine maintenance of electronic files including tasks such as making tape/disk backup copies of hard disk information; and/or conducting analyses and recommending resolution on routine issues affecting a particular IT specialty area; and/or performing minor editing of HTML documents. OR One full year of graduate level education or superior academic achievement in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management. For the GS-9: You must have one year specialized experience equivalent to the GS-7 in the Federal service. Specialized experience is defined as two or more of the following: fulfilling a variety of developmental basic/conventional IT tasks in Windows operating systems, performing basic troubleshooting of networks, web pages, work stations, or personal computers; and/or analyzing basic issues affecting specialty IT areas, providing advice and guidance on a variety of IT issues, conducting analysis and recommending resolutions of convention but complex issues affecting a particular IT specialty area; and/or providing excellent customer service assisting customers in installing applications, troubleshooting post-installation problems, and coordinating the technical support of deployed applications. OR Masters or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or another major that provided at least 24 semester hours in these fields and required the development or adaptation of applications, systems, or networks. In addition to meeting the specialized experience, you must also possess and demonstrate the Information Technology (IT) related experience identified in the following 4 competencies listed below: Attention to Detail Customer Service Oral Communication Problem Solving. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. TIME IN GRADE REQUIREMENT: If you are a current federal employee in the General Schedule (GS) pay plan and applying for a promotion opportunity, you must meet time-in-grade (TIG) requirements of 52 weeks of service at the next lower grade level in the normal line of progression for the position being filled. This requirement must be met by the closing date of this announcement.

Education

See above for education that may be qualifying for the grade level.

Contacts

• Address USDA Forest Service HRM Contact Center DO NOT MAIL IN APPLICATIONS, SEE INSTRUCTIONS IN THE ANNOUNCEMENT. Albuquerque, NM 87109 US
• Name: HRM Contact Center
• Phone: 1-877-372-7248 X2
• Email: [email protected]