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Duties

WHAT IS THE OLS - ONLINE SERVICESDIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Online Services - OPERATIONS The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Ensures the execution of key BOD HR initiatives and processes to drive continuous improvement in the areas of organization effectiveness, staffing, employee relations, training and development, benefits, employment practices, and compliance. Provides authoritative information and/or advice to human resource support staff, program managers, operating officials, and applicants on legal or regulatory requirements relating to various HR functions. Works directly with the IRS Human Capital Office on complex issues in the assigned areas of discipline and maintains a regular working relationship with HCO Corporate policy on policy development and proposals surrounding the assigned areas of discipline. Focuses on issues that affect the assigned BOD, relative to the incumbent's areas of expertise. Establishes and maintains a cooperative working relationship with managers; meets with managers to discuss various HR strategies. Provides strategic consultative advisory services on a wide range of initiatives, issues, and problems with management and customer human resources offices. Regularly participates in process review teams, projects and business improvement efforts to contribute to the continuous improvement and streamlining of human resources processes, procedures, approaches and systems. This includes reviewing existing guidelines and procedures and proposing improvements and modified or new practices/procedures. May perform in a representative role within the assigned BOD, and occasionally lead individual projects within the BOD or crossing organizational lines.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE: Applicants must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 level in the Federal Service. Examples of specialized experience includes: Experience assisting customers, management, and/or Executives on a wide range of principles, practices, and advisory services related to a Human Resources (HR) specialization such as, but not limited to, HR systems, compensation, classification, recruitment, employee benefits, organizational development, performance management and employee labor relations. Experience conducting extensive research and fact-finding for a variety of recruitment and staffing analytical studies and projects and using the data results to make recommendations and support actions to management and executives. Experience serving as a program/project leader providing advice on personnel management issues and special projects. Experience demonstrating communicative techniques in order to meet and deal tactfully and persuasively with others to resolve issues which are often controversial and sensitive in nature. Experience implementing recommended changes and evaluating the results; developing and presenting technical information, guidance, and training to employees on a variety of recruitment and placement topics. Experience utilizing HR information systems (e.g., HR Connect, USA Staffing, Career Connector) to resolve errors, verify data, and perform quality review. For more information on qualifications please refer to OPM's Qualifications Standards.

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Contacts

• Address OLS - Operations 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748
• Email: [email protected]