The primary purpose of this position is to Lead team of dispatcher to provide emergency services, fire, and medical services to the base populace by answering emergency 911 calls and responding with appropriate personnel and equipment. Maintain an accurate status of all emergency response equipment and personnel to ensure prompt and accurate response. This equipment includes firefighting, hazardous materials, wild land firefighting, technical rescue, and emergency medical services.

Duties

Lead emergency services/911 dispatchers in the performance of dispatching related duties. Maintain maps, checklist, and charts, including automated programs. Operate and maintain telephones, automated data processing equipment, printers, recorders, facsimile equipment, and other devices installed in the dispatch center. Prepare and maintain reports and records relating to emergency responses. Participate in all areas of the fire protection training program relating to the operations of the dispatch center and perform work in safe manner.

Requirements

• U.S. Citizenship Required
• Males must be registered for Selective Service, see Legal and Regulatory Guide
• This is a drug testing designated position. The incumbent is subject to random testing for drug use
• Travel and relocation expenses will not be paid
• Must be able to obtain International Fire Service Accreditation Congress Certification as a Hazardous Materials Awareness within 12 months of hire.
• This position is subject to provisions of the DoD Priority Placement Program
• Incumbent is required to work an alternate work schedule, which requires an uncommon tour of duty (including weekends and holidays)
• Incumbent is required to perform critical services regardless of weather conditions or base closure and report to the duty station at the regularly schedule work time
• May be required to respond on off-duty time when requested or stay over until an emergency has been terminated or until properly relieved
• Disclosure of Political Appointments
• Must be able to work in close harmony with supervisors, co-workers, and others during day-to-day routines and during emergencies
• Must be able to obtain International Fire Service Accreditation Congress Certification as a Telecommunicator, Level I and II within 12 months of hire.
• Incumbent required to maintain good working relationships and a consistently courteous attitude at all times with on and off base agencies
• Incumbent required to remain calm during emergency situations
• Incumbent is required to participate in recurring proficiency training, and may participate in contingency situations, real, world, and exercises
• Work may require some physical effort, such as standing, walking, bending, or sitting

Qualifications

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Group Coverage Qualification Standard for Clerical and Administrative Support Positions. SPECIALIZED EXPERIENCE: Applicants must have at least one year of specialized experience at the next lower grade GS-05, level in federal service which equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position. Specialized experience is experience which may have been gained while assisting dispatching or recordkeeping emergency services, fire, and medical services to the public by answering emergency 911 calls; and responding with appropriate personnel and equipment which include firefighting, hazardous materials, wild land firefighting, technical rescue, and emergency medical services. To view qualifying educational requirements and/or combination of education and experience, click on the following link: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2100/dispatching-series-2151/ KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of fire communication and emergency vehicle dispatch operations. Knowledge of basic computer operations to include word processing, retrieval, and input of dat. Knowledge of location and availability of emergency apparatus, the kind of apparatus, and equipment needed for the emergency at hand. Ability to effectively communicate both orally and in writing using a calm and stable demeanor while dealing with emergency situations. Ability to work independently without immediate supervision. Ability to orient, instruct and inform lower graded employees, distribute/balance work assignments; monitor work accomplishment and keep supervisors informed. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Contacts

• Address Niagara Falls ARS 2720 Kirkbridge Drive Niagara Falls IAP, NY 14304 US
• Name: Total Force Service Center
• Phone: 1-800-525-0102
• Email: [email protected]