The Primary Purpose of the Position is: provides an array of complex and specialized duties related to leadership, staff education, technology management, as well as project and program management for all dimensions of virtual care and telehealth initiatives. Provides direct leadership to a team of Telehealth Clinical Technicians as well as leading initiatives designed to improve the delivery of care to Veterans using telehealth.

Duties

Duties include but are not limited to: Leading a team of telehealth staff by providing guidance and technical direction relating to the telehealth program Working with the supervisor to develop assignments for team members in order to meet routine and unusual deadlines and priorities Distributing and balancing workload and tasks among employees in accordance with established workflow and/or job specialization and required rotations Serving as the work leader, monitors the status and progress of team members' work and makes day-to-day adjustments in accordance with established priorities Giving on-the-job training to new employees (local and at the CBOC sites). Instructing employees in specific tasks and job techniques, making available written instructions and reference materials for use by team members in the accomplishment of tasks or projects Monitoring and reporting on the status and progress of work to ensure that the supervisor's instructions on work priorities, methods, deadlines and quality have been met Providing information to the supervisor concerning promotions, reassignment, recognition of outstanding performance, and personnel needs Reporting to the supervisor on training needs of employees and conduct or performance issues. Resolving simple, informal complaints of employees and referring others, such as formal grievances and appeals, to the supervisor or an appropriate management official Identifying and recommending ways of eliminating, combining, simplifying procedures and processes of the telehealth program. Supporting efforts to effect necessary change Coordinating with vendors, Biomed and IT to upgrade and or replace Telehealth technologies to minimize impact on patient care Maintaining national certification and serving as a Telehealth Preceptor to independently plan and carry out standardized developed training in accordance with established telehealth program policies and directives Gathering, compiling and analyzing data and statistics to develop integrated reports designed to assess impact, demand and utilization of Telehealth services for submission to facility and Veteran Integrated Service Network (VISN) leadership Maintaining responsibility for facility inventory management and registering and maintaining telehealth end points and scheduling of multi-point video conference calls in the Telepresence Management System or other similar application Might be certified and function as a preceptor for Clinical Video and/or Store and Forward Telehealth Operations or obtain preceptor certification within one year Work Schedule: Monday - Friday, 8:00am - 4:30pm Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English. Experience and Education: Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician OR Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below: (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; or (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Lead Health Technician, GS-8 Experience. One year of experience equivalent to the GS-7 grade Specialized Experience includes: Providing guidance and technical direction relate to the telehealth program; Distributing and balancing workload and tasks among employees; Coordinate and work with Biomed and IT staff for the installation and upgrade of hardware and software for all telehealth technologies; On-the Job training to new employees instructing in specific tasks and job techniques; Gathering, compiling and analyzing data and statistics to develop integrated reports; Coordinating clinic set up and monitoring of workload capture and issues for telehealth clinics and sites; Provides instruction, training and resources on the use of advanced telehealth technologies to patients, staff and providers alike for the delivery of care using telehealth technologies In addition to the requirements listed above, candidates must demonstrate all of the following Knowledge, Skills and Abilities (KSAs) below: (a) Ability to work with a team to provide technical guidance, plan, organize and coordinate activities of a Health Technician (Telehealth Clinical) in order to effectively complete job duties of assignment such as distributing workload, monitoring the status and progress of work, monitoring accuracy of work. (b) Skill in leadership and interpersonal relations and conflict resolution to deal with employees, team leaders, providers, and managers. (c) Ability to communicate effectively in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels. (d) Knowledge of quality control and assurance procedures and principles of performance improvement. (e) Skill in the assessment and resolution of complex workload capture issues using multiple data sources. (f) Ability to develop and compose complex written instructions. (g) Knowledge of analytical and evaluative processes to independently resolve complex issues. Preferred Experience: Prior Telehealth Experience. Telehealth Preceptor Certification (CVT or SFT). Telehealth equipment deployment, troubleshooting, and maintenance experience. VA Video Connect (VVC) test call and Virtual Care Manager experience. References: VA Handbook 5005, Part II, Appendix G50 Health Technician (Telehealth Clinical), GS-0640 Qualification Standards Physical Requirements: Moderate lifting, 15-44 pounds; Pulling hand over hand (1 hr); Pushing (1-2 hours); Reaching above shoulder; Use of fingers; Both hands required; Walking (1-3 hours); Standing (1-3) hours; Repeated bending (1 hour); Both legs required.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Dallas VA Medical Center 4500 South Lancaster Road Dallas, TX 75216 US
• Name: VISN 17 SSU USAS Group
• Email: [email protected]