The Primary Purpose of the Position is: to serve in a Supervisory Prosthetic Representative role is to administer, supervise, and perform work concerned with rendering prosthetic and sensory aids services to disabled patients. LOCATED AT TYLER, TEXAS.

Duties

This work requires the application and interpretation of laws concerning benefits available to disabled Veterans and of the regulations, procedures and practices based thereon and, in addition, a specialized knowledge of the medical and psychological problems directly related to the use of prosthetic devices; and a specialized knowledge and understanding of the fabrication and satisfactory fitting of prosthetic devices. The administrative aspects of the work require an understanding of statistics, budgeting, contracting, procurement, human resources, supervision, the National Prosthetic Patient Database (NPPD), inventory management and a knowledge of the Prosthetic national software package. A Supervisory Prosthetic Representative must have analytical ability, social awareness, tact and diplomacy, and good communication skills. He/ she must possess knowledge of established management principles, concepts and methodology to identify, analyze and resolve managerial and administrative issues or problems of a procedural or factual nature. The Representative must be able to anticipate the need for action. They must also possess the ability to deal effectively with individuals and groups and to adjust to difficult or stressful situations. 1) Planning, developing, and directing a Prosthetic and Sensory Aids Program at the Tyler Facility and various CBOCs; 2) Serving as an advisor to clinicians with regard to selection, prescription, and acquisition of prosthetic devices involving furnishing information concerning such matters as new developments in the field of prosthetics and sources of supply for such devices; 3) Interpreting prescriptions of clinicians in order to make certain that proper prosthetic devices are selected for, or by, the patients; 4) Authorizing the purchase, fabrication or repair of prosthetic devices; 5) Maintaining continuous liaison with manufacturers and dealers of prosthetic supplies, inspecting their facilities and participating in the award of prosthetic appliance contracts; 6) Participating in investigative / research project studies by selecting patients as pilot wearers of newly developed prosthetic items, evaluating the usefulness of such items and compiling of data; and 7) Giving technical and administrative advice and assistance on prosthetic problems to other facilities. 8) Managing the daily operations of the Prosthetic Service and supervising the administrative staff within that Service. The employee is under the supervision of the Assistant Chief, Prosthetic Treatment Center located in Dallas TX who sets the overall objectives and resources available. The incumbent and supervisor, in consultation, develop the deadlines, projects and overall work to be done. The incumbent independently plans and carries out the work, such as determining fair and equitable workload assignments, managing contracts and benefits programs and performing the initial planning necessary to conduct management evaluation of program for compliance with policies and regulations. The incumbent initiates necessary coordination with technical representatives, accountants or auditors, other specialist or field activities both in the Government and in the prosthetics supply manufacturers, vendors, etc. The employee obtains necessary information and supporting documentation (i.e., audit reports, etc.) and resolves most conflicts that arise, such as application and interpretation of laws concerning benefits and similar matters which arise. The incumbent keeps the supervisor informed of progress, potential controversial conflicts or issues which arise, or matters which affect policy or have far reaching implications. Supervisor reviews incumbents work via established annual milestones, data validation reviews, ProClarity reports and scorecard results. Supervisor reviews innovative ideas, implemented efficiencies, timely approval of reconciliations, timely submission of personnel selections and personnel actions along with success in resolution of employee disciplinary actions. Reviews success of programs and successful usage of resources. Reviews are to assure compliance with all legal and regulatory requirements, as well as for effectiveness of strategy. Work Schedule: Monday - Friday, 8:00 am - 4:30 pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to a background/security investigation
• Must be proficient in written and spoken English
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Department of Veterans Affairs Personnel

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. BASIC REQUIREMENTS Citizenship. Citizen of the United States. Experience and Education. Individual must meet at least one of the requirements below: (1) Experience. One year of creditable experience that demonstrates: Knowledge of basic anatomy and medical terminology; knowledge of accounting methods; ability to research, analyze, comprehend, and apply decisions; basic knowledge of inventory management procedures; ability to use computer software packages for word processing, spreadsheet development, and database management; and ability to work independently and as a member of a team; or (2) Education. A bachelor's degree from an accredited educational institution AND at least 24 semester hours in course work related to health care, public administration, or business. The 24 semester hours could include but is not limited to any combination from the following fields: occupational therapy, physical therapy, kinesiotherapy, social work, psychology, prosthetics, orthotics, respiratory therapy, assistive technology, business law, leadership, healthcare, public administration, or business management. This course work may have been completed within the degree or in addition to the degree; or (3) Experience/Education Combination. Equivalent combinations of experience and education are qualifying. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: GS-12 Prosthetic Representative (Supervisor) Experience. At least one year of experience equivalent to the GS-11 grade level, which demonstrates: 1. Ability to to assess and interpret data about the patient's status 2. Ability to to understand and follow directions, provide objective self-assessment of past medical condition and treatment appropriate to the overall treatment goals and plans. 3. Posses analytical ability, social awareness, tact and diplomacy, and good communication skills. 4. Possess knowledge of established management principles, concepts and methodology to identify, analyze and resolve managerial and administrative issues or problems of a procedural or factual nature. 5. Ability to deal effectively with individuals and groups and to adjust to difficult or stressful situations. AND In addition to the experience above, the candidate must demonstrate all of the following KSAs: 1. Leadership and managerial skills, including skill in interpersonal relations and conflict resolution to deal with employees, team leaders, and managers. 2. Ability to perform the full range of supervisory duties, including responsibility for assignment of work to be performed; evaluation of performance; selection of staff; and recommendation of awards, advancements, and disciplinary actions. 3. Ability to manage a health care program that provides home medical equipment, rehabilitation services, home oxygen, visual or hearing impairment devices, assistive technology, orthotics, or prosthetics. 4. Skill in coordinating work flow and work assignments. 5. Ability to counsel patients and work effectively with a clinical team to resolve conflict. Preferred Experience: Program/Project management experience Supervisory / Team lead / Manager Advanced Customer Service Skills Procurement / purchasing /aquisition experience Experience in Prosthetics service VISTA References: VA Handbook 5005, Part II, Appendix G-34 The full performance level of this vacancy is GS-12 Physical Requirements: Moderate carrying (15-44 pounds); Straight pulling (one half hour); Pulling hand over hand (one half hour); Pushing (one half hour); Reaching above shoulder; Use of fingers; Both hands required; Walking (3 hours); Standing (2 hours); Crawling; Kneeling; Repeated bending (one half hour); Climbing, legs only; Climbing, use of legs and arms, both legs required; Near vision correctable to 13" to 16" to Jaeger 1 to 4; Far vision correctable in one eye to 20/20 and to 20/40 in the other; Have sight; Depth perception; Ability to distinguish basic colors; Hearing (aid permitted).

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Dallas VA Medical Center 4500 South Lancaster Road Dallas, TX 75216 US
• Name: VISN 17 SSU USAS Group
• Email: [email protected]