The Management and Program Analyst will report to the Administrative Officer (AO), for the Jacksonville VA Outpatient Clinic located in Jacksonville, Florida. The analyst will coordinate, advise, analyze, implement improvements, monitor, and plan for the delivery of Outpatient/Primary Care (OPC) healthcare operations provided by clinical services.

Duties

Major duties include but not limited to: Reviews and makes recommendations for improvement related to quality metrics. Provides oversight, recommendations to leadership, and implements the distribution and maintenance of system design processes and techniques across outpatient clinical services. Reviews allocation of human and capital resources for effectiveness, conducts strategic planning utilizing applicable business software and principles, performs quantitative analysis, operational analysis, workload analysis and projection, business case analysis, VERA analysis, labor mapping, and performance improvement models. Serves as the Information Manager for multiple elements of operations to include but not limited to Access Coordination, Data Validation, and Accounts Management. Ensures data quality through workload validation. Verifies and maintains profiles for labor mapping and workload capture. Maintains profiles stop code accuracy and meets all VHA Scheduling directives for profile management. Develop, analyze, and manage the actual or potential effectiveness of the procedures, work methods, manpower, utilization, and distribution of work assignments within Jacksonville OPC. Develops and maintains quality management programs which provide the services and technical counsel necessary to meet procedural, legal, and accreditation requirements relating to the care and treatment of patients. Participates in business planning within Jacksonville OPC by preparing/participating in Management Briefings, sharing annual performance/activities of the clinic and issues/needs for upcoming year. Plans for equipment replacement and new equipment needs. When designated, incumbent investigates, develops facts, conclusions and recommendations in matters requiring investigation. Investigations may include focused reviews, Root Cause Analysis and Healthcare Failure Mode and Effect Analysis. Incumbent participates with the Primary Care Section Chief in the development of short and long-range plans for future growth and development of the service. Work Schedule: Monday-Friday 7:00am-5:30pm (will be discussed with hiring manager during interview) Telework: Ad-hoc only Virtual: This is not a virtual position. Position Description/PD#: Management & Program Analyst/PD060300 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/02/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Preferred Experience: This experience is preferred but not required with responsibility related to or directly involved in: Administrative and data management Customer service Time Keeping You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Performs analytical and evaluative work associated with the service line and/or program activities. Develop, analyze, and manage the actual or potential effectiveness of the procedures, work methods, manpower, utilization, and distribution of work assignments. Exercises independent judgement in the development of service level briefings, data analysis and recommendations, and speaking engagements/presentations with internal and external stakeholders. Service as Service Level Administrator for Patient Advocacy inquiries, VA White House Hotlines, V-Signals, and Congressional Inquiries. Provides oversight and ensures coordination of all required and/or collaborative training opportunity, tracks implementation of requirements and encourages participation of other designates staff trainings. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have you a PhD. or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. (TRANSCRIPTS REQUIRED) OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond a PhD. or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. (TRANSCRIPTS REQUIRED) Note: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Verbiage displayed on your resume or application must contain your own words. You may refer to the specialized experience located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received that copied verbatim from the announcement will be evaluated and may be reviewed as falsifying your experience or application. You will be rated on the following Competencies for this position: Administration and ManagementBudget AdministrationCommunicationsOrganizational Performance AnalysisQuality Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Regular and recurring work is mostly sedentary involving sitting at a desk encaging in conference calls or video conferencing. This position also requires the ability to travel occasionally to other clinics or the hospitals within the health system. Incumbent works with a computer screen and keyboard. Some physical effort such as standing, walking, bending, lifting to 10 pounds and prolonged sitting may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Malcom Randall Department of Veterans Affairs Medical Center 1601 Southwest Archer Road Gainesville, FL 32608 US
• Name: Nicole Lynch
• Phone: 701-239-3700 X4388
• Email: [email protected]