The Advanced Medical Support Assistant (AMSA) is assigned to The Community & Virtual Care Section, Office of the Chief of Staff at the Miami VA Healthcare System. The AMSA works collaboratively with other members of an expanded health care team including community providers, pharmacists, nurse, social workers, dietitians, behavioral health staff, etc. to provide a robust interdisciplinary approach to care.

Duties

The Advanced Medical Support Assistant performs a variety of support functions in connection with the care and treatment given to patients in the community. He/she is also involved in making appropriate and timely disposition of requests for authorizations of medical services, to assist the veteran in receiving care in the outside community which they are entitled and to prevent provision of services or benefits of services or benefits to administratively ineligible persons. In addition, the AMSA is responsible for the following duties but not limited to: Major Duties: Serves as the administrative subject matter expert within the patient care team. Works collaboratively with other members of an expanded health care team including community providers, pharmacists, nurse, social workers, dietitians, behavioral health staff, etc. to provide a robust interdisciplinary approach to care. Provides administrative support and is an integral member of the clinic team to effectively carry out daily administrative operations of the Community Care Service. Coordinates with patient care team to review the clinic utilization by using various report, ensures clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. Serves as a point of contact for patients, medical center staff, VISN staff, community agencies and various others who conduct business with the office; and fosters good public relations when interpreting philosophy, policies/procedures, goals, and objectives to staff, patients and the public. Facilitates and processes secure messaging with the patient and care team; notifies patient of normal lab results as appropriate. Develops and manages a tracking system for follow up care to include but is not limited to consult status and test results. Participates in team huddles and team meeting to manage and plan patient care. Sets priorities and deadlines, adjusts follow and sequencing of work to meet team and patient needs. Work Schedule: Monday - Friday, 8:00 am - 4:30 pm Telework: Regular Teleworks 3 + Days/ PP Virtual: This is not a virtual position. Functional Statement #:90089575 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Financial Disclosure Report: Not required Not Required

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: Citizenship: Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.). English Language: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. Experience and Education: (1) Experience. Six months experience of clerical, office, customer service, or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, (2) Education. One year above high school; OR, (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Certification: None required. GS-06 Advanced Medical Support Assistant At least one year of experience equivalent to the next lower grade level GS-5. Experience at this level includes but not limited to: answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling [patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments. Coordinates administrative functions relating to] emergency and non-emergency transfers to other VA facilities or private hospitals [and determines appointment type based on the patient's] eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee), AND In addition to the experience above, the candidate must demonstrate the following Knowledge, Skills, and Abilities: Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff to accomplish team goal setting to ensure medical care to patients is met. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, electronically, by phone, in person], and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, [as well as resolving patient concerns. Advanced knowledge of the technical health care process including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Education: There is no education substitute for experience for the GS-6 Advanced Medical Support Assistant position. References: See VA Handbook 5005/117, Part II, Appendix G45. - Title 38 Hybrid Medical Support Assistant Qualification Standard, dated August 1,2019 Physical Requirements: The majority of work is performed in an office setting, primarily while seated. The position requires some standing, ambulation, bending and carrying of items such as training manuals.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Bruce W Carter Department of Veterans Affairs Medical Center 1201 Northwest 16th Street Miami, FL 33125 US
• Name: Terry Moore
• Phone: 4239261171 X7782
• Email: [email protected]