The Health Technician (Telehealth Clinical) - Advanced is located within the Chief of Staff office of the Bedford VA Healthcare System in Bedford, MA. The incumbent provides high level support, training, and advanced management of telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center, CBOC, VA Outreach Clinic, etc.), with duties that may require travel. This position is full-time, 40 hours per week.

Duties

Duties may include, but are not limited to: Develop and deliver virtual and digital technologies which help Veterans communicate synchronously and asynchronously with their health care teams and coordinate, track and manage their health care. Deliver established telehealth competency based training for clinicians and telehealth staff members. Support clinical telehealth encounters for both the patient and provider locations by serving as the tele-presenter within scope of practice , function as an imager and support clinical data for telehealth store and forward applications. Mange real-time telehealth events, providing established patient education and providing technical and administrative support of telehealth operations. Evaluate telehealth operations and supporting performance improvement efforts. Provide technical support to end-users, scheduling simple and complex intra-facility and inter-facility telehealth appointments, installing, configuring, maintaining, and troubleshooting technology, and performing a variety of program support duties as assigned. The incumbent may be required to travel to other VA campuses and CBOC's. Work Schedule: Monday-Friday; 7:00am-3:30pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: F02617 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not Required Notifications: -This position is in the Excepted Service. -This position is a NAGE Bargaining Unit position. -Veterans' preference does not apply for internal or other current permanent Federal agency employees. -This position is covered by locality-based comparability pay.

Requirements

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: Must be proficient in spoken and written English Education/Experience: Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation. OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below: Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; or Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Preferred Experience: General knowledge of telehealth procedures, processes and equipment. References: VA Handbook 5005/96, Part II, Appendix G50 The full performance level of this vacancy is GS-07. Physical Requirements: The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients. The work requires above average agility and dexterity. The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver's license may be required.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address VA Bedford Healthcare System 200 Springs Road Bedford, MA 01730 US
• Name: Tami Sweet
• Phone: 916-213-9783
• Email: [email protected]