The incumbent will serve as the Centralized Scheduling Call Center, Eligibility & Enrollment, AOD and Telecommunications Manager. The incumbent participates with all levels of management in the planning, analyzing, implementing and establishing and monitoring of programs and protocols pertaining to the call distribution and consult management. The incumbent provides supervision and direction to the staff of the Centralized Scheduling Unit Call Center, Consult Team staff and telephone operators.

Duties

Duties for this position include but are not limited to: Develops, interprets, applies, and integrates objective criteria and acceptable standards for use in monitoring activities. Identifies problem and/or opportunities to improve performance through such avenues as informal meetings, statistical data, occurrence screens, incident reporting, procedure case review, etc. Incumbent coordinates a quality assurance program for areas under his/her purview by data collection, data management, monitoring, tracking, analyzing and interpreting data for the purpose of detecting occurrences or patterns which may negatively affect section performance Duties of the telecommunications unit consist of operating a telephone console with Federal Telecommunications system Trunks and Emergency Speed Dial lines. Duties consist of day to day leadership of supervision of Supervisory Medical Support Assistants and Telephone Operator Supervisors. Develops the need for and maintains an awareness of available resources, and makes recommendations to Medical Center management regarding needs, distribution or redistribution of these resources. Conducts special projects to research and compile data from VSSC Data Warehouse and VistA applications to develop reports and/or training presentations Incumbent is responsible for evaluation, planning, direction and management of all Centralized Scheduling Unit functions at the CMCVAMC, direct authority over approximately 37 FTEE, to include: 3.0 Supervisory Medical Support Assistants GS-679-08; 2.0 Supervisory Medical Support Assistants GS-679-07; 31.0 Advanced Medical Support Assistant GS- 679-06 and 1.0 telecommunications Supervisor GS-0392-06. Work Schedule: Monday-Friday 08:00am- 04:30pm Travel: Less then 25% to attend community outreach events Telework: Authorized at service line discretion Virtual: This is not a virtual position. Position Description/PD#: Medical Administrative Specialist/PD03930A Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/28/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Basic Qualifications 1- Education and Experience: GS-09 Specialized Experience: Do you possess at least one (1) full year of specialized experience at the next lower grade level GS-07 that equips you with the particular knowledge, skills, and abilities to perform successfully the duties of the Supervisory Medical Administration Specialist? To be creditable, this specialized experience must have been equivalent to the GS-07 level in Federal service to qualify at the GS-09.Examples of specialized experience include: The incumbent is required to conduct data analysis, statistical and quantitative problem solving, and programmatic oversight of the Centralized Scheduling Unit, Eligibility & Enrollment, Telecommunication and AOD section Incumbent is responsible for evaluation, planning, direction and management of all Centralized Scheduling Unit , Eligibility & Enrollment, Telecommunication and AOD functions at the CMCVAMC, The Incumbent is responsible for accepting, amending, or rejecting work of subordinates and instructs other personnel in the interpretation and application of procedures and policies The incumbent is responsible for the supervision and oversight of the planning, directing and managing the administrative support activities as they relate to the efficient processing of Centralized Scheduling Unit section workload and the Telecommunications Unit. Note: Evidence of specialized experience must be supported by detailed documentation of duties performed in positions held on your resume. You must provide work experience information such as hours per week, salary, and starting/ending dates of employment (month and year format) to establish you have one (1) full year of Specialized Experience at or comparable to the required grade level. OR, GS-09: Substitution of Education for Experience (TRANSCRIPTS REQUIRED): master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related OR, Combination (TRANSCRIPTS REQUIRED): Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education. You will be rated on the following Competencies for this position:Analysis and Problem SolvingManages and Organizes InformationProject ManagementTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work involves, standing, walking, and ensuring staff are in respective duty locations. Some slight physical effort may be required. Work is mostly sedentary but requires some bending, walking, standing, lifting, and carrying of light items, such as reports to various areas of the Medical Center. Working at the computer for long periods of time and accessing information from the various computer systems is necessary. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Corporal Michael J Crescenz Department of Veterans Affairs Medical Center 3900 Woodland Avenue Philadelphia, PA 19104 US
• Name: Nicholas Gentile
• Email: [email protected]