The Primary Purpose of the Position is the Service Point-of-Contact and resident first line IT support, provides information, recommendations and guidance to a vast array of staff and leadership, to include senior executive management. The Organizational location of the position is: Medical Administration Service, VA North Texas Health Care System (VANTHCS).

Duties

Duties Include but not limited to: Data Collection and Analysis Plans and conducts comprehensive analytical studies of the Medical Administration Service (MAS) administrative processes and procedures to measure effectiveness and efficiency. Generates and reviews a variety of information from manual and automated databases. Verifies the relevancy, adequacy, accuracy, and completeness of the information. Technical Computer Support Attends required meetings and works closely with Information Technology Service (IT) and the Program Applications Specialist Coordinates requests for access for all of the MAS employees, as well as scheduling access requests for all services; Develops training plans and materials; troubleshoots hardware and software errors, computer related issues and problems for MAS employees' needs Requests new equipment (computers, printers, telephones), equipment moves, new lines, etc. utilizing the automated Equipment Tracking Request system in VISTA. Training and Program Support Responsible for assisting the Program Application Specialist in developing training programs. Primary responsibility for providing MAS ADPAC hardware and software assistance as well as training to all campuses of the VA North Texas Health Care System. Incumbent will serve as a TMS Administrator for MAS. Security and Compliance In conjunction with the Program Application Specialist, the incumbent aids the Information Security Office (ISO) in investigation of suspected security breaches within MAS. Assigns appropriate menus and security keys to users in all services of MAS packages. VA offers a comprehensive total rewards package: HR Specialist Total Rewards Work Schedule: Monday-Friday 8:00 am -4:30 pm Virtual: This is not a virtual position. Position Description/PD#: Computer Assistant/PD09401O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/28/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: serves as liaison between staff and Office of Information Technology for computer issues; coordinates scheduling access requests for organization; manages clinical Vista packages; process equipment requests; monitor complex file structures, software, and functionalities. You will be rated on the following Competencies for this position: Computers Customer Service Technology Application Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Moderate lifting, 15-44 pounds. Moderate carrying, 15-44 pounds Reaching above shoulder Use of fingers Both hands required Walking ( 2 hours) Standing ( 2 hours) Kneeling ( 1 hour) Repeated bending (2 hours)Both legs required Ability for rapid mental and muscular coordination simultaneously Both eyes required Environmental Factors: Outside Outside and inside Excessive noise, intermittent Constant noise Dust Working around moving objects or vehicles Vibration Working closely with others Working alone Distant vision (Snellen): without corrective lenses: right 20 left 20 ; with corrective lenses, if worn; right 20 left 20 Ear assessment: Right and Left Ear 20 ft. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Dallas VA Medical Center 4500 South Lancaster Road Dallas, TX 75216 US
• Name: VISN 17 SSU USAS Group
• Email: [email protected]