This primary purpose of this position is to provide administrative support to the M2VA, Inpatient, and Outpatient Social Work programs but will also provide administrative support across all Social Work programs, as needed. Incumbent will be supervised by the Administrative Officer of the Social Work Service at the Birmingham VA Medical Center.

Duties

Incumbent is responsible for performing administrative work which includes collecting, compiling, and tracking data and statistical information in support of various programs. This includes but is not limited to: medical inpatient and outpatient administrative support, preparing and tracking patient discharges, scheduling appointments, generating letters, typing various correspondence, filing, and other duties as assigned by the Administrative Officer and/or their delegate. Performs administrative work which includes collecting, compiling, and tracking data and statistical information in support of various programs. Prepares and formats reports, spreadsheets, and miscellaneous correspondence using Microsoft Word, Excel, PowerPoint and Publisher software programs. Works independently on ongoing projects and continually updates and analyzes records providing accurate and timely information upon request. The incumbent must possess the ability to apply basic analytical methods to interpret data and recognize errors and deviations. Assists in the preparation of program reports; prepares data analysis, prepares and coordinates correspondence, inquiries, and other actions. Composes reports and meeting minutes as directed by Administrative Officer (AO). Processes incoming correspondence, faxes and action documents, receives and distributes incoming mail for Service Line. Maintains and posts time and attendance reports using the automated system and in accordance with established procedures, maintains leave calendar, and posts projected leave to the calendar. Incorporates the VA Core Values of Integrity, Commitment, Advocacy, Respect and Excellence in all interactions. Performs other related duties as assigned. Work Schedule: Monday - Friday 8:00 AM - 4:30 PM Virtual: This is not a virtual position. Position Description Title/PD#: Program Support Assistant/PD11075O Physical Requirements: The nature of the work is sedentary, and there are no unusual physical demands with completion of duties.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Knowledge and experience in the following: using a personal computer for entering and retrieving data; using various software and Microsoft Outlook programs; highly developed written and verbal communication skills; addresses customers in a pleasant and respectful manner displaying courtesy at all times; receives telephone calls and forwards calls as appropriate; edits letters, composes letters and reports; reviews correspondence for accuracy and completeness; screening requests according to priority and referring inquiries to appropriate sources; maintaining privacy in carrying out daily tasks, activities and duties; professionalism and enthusiasm in working with various disciplines and customers; timekeeping. You will be rated on the following competencies: Communication: Effectively expresses information to multiple audiences through clear, convincing oral and written communications; demonstrates logical thinking when describing facts and concepts, and shapes communications to meet the needs of a specific audience; actively listens to others and demonstrates understanding of their comments and/or questions. Writing: Uses correct English grammar, punctuation, and spelling to communicate thoughts, ideas, information, and messages in writing. Clerical: Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms. Customer Service: Works and communicates with clients and customers (e.g., any individuals who use or receive the services or products that your work unit provides, including individuals who work in your agency or in other agencies or organizations outside the Government) to satisfy their expectations. Committed to quality services. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no educational substitution for the GS-06 level

Contacts

• Address Birmingham VA Medical Center 700 South 19th Street Birmingham, AL 35233 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]