This position is located in the Nutrition and Food Service (N&FS) of the VA Medical Center in Miami, Florida serving as a Nutrition Communication Center (NCC) Ambassador, providing administrative and customer service support for the VA hospital food service program.

Duties

Major duties and responsibilities will include: Has a broad knowledge of routing modified diets, combinations of diet modifications and commercial off-the-shelf (COTS) dietetics software Handles patient meal service orders in person or by phone Interacts with Veterans, dietitians, nursing staff, and other medical center employees Receives patient meal orders and preferences, meal and nourishment requests from nursing, clinical staff, and other members of the interdisciplinary team Takes whatever action necessary, within authority, to maximize patient satisfaction with meal service Completes select and non-select menus as required Retrieves computerized information to assist with tray and/or nourishment assembly such as standing orders, nourishment labels, tabulated recipe lists, and other simple information to assist in meal delivery Provides education and information on local facility therapeutic diets to patients, guests, and nursing staff Assists patients in selection of the proper foods according to their individual diet Performs clerical and administrative duties in support of the service Performs other related duties as assigned. Designated Drug-Testing Position: Applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Applicants will not be appointed to the position if a verified positive drug test result is received. Work Schedule: Full-Time; Variable tours of duty. Telework: Not available Virtual: This is not a virtual position. Position Description/PD#: Health Technician (Dietetic)/PD99855-S Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.09/27/2023 English Proficiency: In accordance with 38 U.S.C. 7402(d}, No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to meet the requirements of this position. ***PREFERRED EXPERIENCE: Excellent customer service abilities, computer skills, proper phone etiquette, and proficiency in special food service and therapeutic diet procedures. SPECIALIZED EXPERIENCE: One (1) year of specialized experience equivalent to the next lower grade level (GS-04) in the Federal Service that has given the particular knowledge, skills and abilities required to successfully perform the duties of this Health Technician (Dietetic) position. Specialized experience includes performing duties in food service in a hospital environment; knowledge of tray assembly area procedures; using dietetics software programs; familiarity with regular and modified diets; assisting with food selections; following verbal and written instructions; and using computer equipment, phone system, and printers. This position requires effective communication skills both verbally and in writing and good customer service. NOTE: Applicants wishing to receive credit for such experience must clearly indicate the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. OR EDUCATION: A bachelor's degree or four (4) years of education above the high school level with major study or at least 24 semester hours in subjects directly related to the position ((i.e. nutrition, dietary therapy, food and nutrition science, food service systems management, etc.). This education must have been obtained in an accredited business or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. OR COMBINATION: An equivalent combination of successfully completed post-high school education (beyond the second year) and specialized experience, as described above, which meet the total qualification requirements for this grade level. This education must have been obtained at an accredited business, secretarial or technical school, junior college, college, or university. NOTE: Your experience must be documented in your resume and transcripts are required. You will be rated on the following Competencies for this position:Computer SkillsCustomer Service (Clerical/Technical)Food Service Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work requires walking, standing, bending, lifting and carrying of light items, such as food trays, instruction materials, books, and manuals. NCC Associate functions require long periods of sitting and moving about in an office environment, including repetitive motion activities of the hands and fingers for extensive keyboard and computer mouse use, and office tasks such as answering and holding a telephone, and writing. The work may require walking indoors, outdoors or to and from other areas of the medical center. It may be necessary to lift and/or push equipment. Incumbent is subject to periods of continuous standing, sitting, walking and frequent stooping, reaching, pushing, pulling, and bending. Frequently lifts or moves objects weighing up to 20 pounds and pushing loaded carts of trays and/or nourishments. Work Environment: Work is performed in a hospital and involves some exposure to contagious diseases. The employee must observe ergonomics pertaining to working in an office setting with electrical and stationary equipment. Employee must be alert to wet floors, gas, steam, electrical equipment, and general safety precautions including correct lifting techniques in all potential work areas. Discomfort may exist due to changes in temperature and/or humidity. Standard precautions may necessitate the use of personal protective equipment (PPE) in situations of potential exposure. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Education cannot be credited without documentation.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Bruce W Carter Department of Veterans Affairs Medical Center 1201 Northwest 16th Street Miami, FL 33125 US
• Name: Yvonne Misiak
• Phone: 727-318-8684
• Email: [email protected]