Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Trade, Trade Transformation Office, Client Services Division located in. Otay, California Atlanta, Georgia Detroit, Michigan Laredo, Texas This announcement will be open for five (5) business days OR until the first 100 applications have been received, whichever happens first.

Duties

As a Client Representative you will be advising trade clients on data transmission errors and automated system problems. This position starts at a salary of $98,496.00 (GS-13, Step 1) to $128,043.00 (GS-13, Step 10) with promotion potential to $128,043.00 (GS-13 Step 10). Some of the key duties of the Client Representative include: Advising trade clients on data transmission errors and automated system problems, resolving complex or unusual systems issues and acting as a liaison with system programmers; Onboarding new trade clients by evaluating their software testing processes and determining their readiness for operational filing; Issuing technical bulletins via the internet to inform trade system users of problems and instructing them in taking necessary actions; Supporting new trade systems applications related to cargo processing, including manifest, cargo release, entry summary, post summary processing, foreign trade zone, etc; Representing CBP at industry conferences, local port association meetings, and other public forums on international trade and customs automated systems and develops and presents updates on new existing trade systems functionality to a variety of stakeholders.

Requirements

Qualifications

Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Monitoring system performance and reliability; identifying actual and potential system issues and work to resolve them. Developing, implementing, and support new trade systems applications related to functional areas, such as importer security filing, manifest, cargo release, entry summary, foreign trade zone, etc. Coordinating functional requirements, software testing, and deployment with various CBP offices, Partner Government Agencies (PGA) and trade users. Providing technical leadership and direction on major software deployments to field personnel, identifying procedural problems, and recommending solutions or temporary workarounds in coordination with policy, legal and operational offices. Leading outreach efforts to educate clients on and increase their adoption of new CBP system functionality, including educating them about system changes and the impact to industry practices, as well as CBP business policies, procedures; build relationships with new industry clients and manage long-standing relationships with existing clients. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 09/25/2023. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information, review the following links: Background investigation and the e-QIP process. Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Contacts

• Address Office of Trade Please read entire announcement Please apply online Washington, DC 20229 US
• Name: CBP Hiring Center
• Phone: 952-857-2932
• Email: [email protected]