About the Position: The incumbent performs the full range of receptionist, recordkeeping and miscellaneous clerical duties within the ambulatory setting. Enters, manipulates and/or retrieves information and data from automated systems. Schedules appropriate patient appointments manually and/or in CHCS. Coordinates and/or schedules patient appointments with other clinics or specialties. This position is located at US Army Health Clinic SOUTHCOM, Miami, FL. This is a Direct Hire Solicitation

Duties

Receives patients and visitors as the initial point of contact, in person or telephonically Ensures the patient completes all necessary forms prior to being seen by the provider. Maintains all patients' records, both electronic and paper, according to regulation. Resolves complaints of a local administrative nature, and refers other complaints to the appropriate authorities. Monitors and communicates delays in scheduled appointments to the appropriate staff and patients. Types routine correspondence, progress reports, medical statements, memoranda, and statistical reports. Understands department practices and can provide hospital policies, able to give directions.

Requirements

• A qualified typist is required.
• This position is a weather or mission essential position.
• This position requires occasional temporary duty travel - 5%.
• Appointment is subject to a suitability or fitness determination, as determined by a completed background investigation.
• Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.
• Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption.
• Appointment to this position is subject to a one-year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315.

Qualifications

Who May Apply: US CitizensIn order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes performing clerical duties such as record keeping, receiving phone calls or visitors, and/or scheduling appointments for an organization; providing information to patients, medical staff, or the general public regarding services offered; utilizing office automation software or computer programs for data entry. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04). OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages. Proficiency Required:This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address JT-DHA-DD83FT DHA STAND-ALONE MKT-AHC SOUTHCOM DO NOT USE Doral, FL 33172 US
• Name: Army Applicant Help Desk