Serves as a Lead Hotel Customer Service Agent (Regular Part-Time) in the Front Office Department of the Hale Koa Hotel. The first cut-off date will be on Friday, September 22, 2023. Additional lists will be pulled after this first cut-off date at the request of the hiring manager. Local candidates will be reviewed first as PCS is not authorized. If determined that area of consideration is to be expanded, all candidates will be considered.

Duties

As working leader, leads others in the performance of work related to the duties involved assisting guests at the hotel front desk operation. Ensures manager's directives and plans are communicated and followed and provides status and information reports as required. Directs the performance of work and makes recommendations regarding work processes, methods, or actions related to employee performance, evaluation, training, etc. As working leader. Warmly welcomes and interacts with arriving guests and visitors. Checks in and out guests in support of the front desk reception service on an as needed basis. Assigns guest room, accepts payment, gives receipt and room keys. Posts charges and payments and responsible for the accountability and safekeeping of the assigned change fund. Cashes travelers and personal checks and secures credit card authorizations. Sells hotel services such as tickets for events and shows. Provides information on the various hotel services, programs, offerings, and local points of interest. Answers guest inquiries on the general lodging layout, parking, and room features. Resolves conflicts of a minor nature and advises supervisor of more serious and non-routine concerns for resolution. Performs all related clerical tasks associated with the above functions.

Requirements

• Direct Deposit and Social Security Card are required upon appointment
• Meet qualification/eligibility/background requirements for this position
• Satisfactory completion of employment verification (E-Verify) check
• One year probationary period may be required
• A physical examination may be required
• Must be able to obtain a Tier 1 background investigation.
• Must be able to work weekdays, weekends, holidays and various hours of the day and week when required.

Qualifications

Work experience in the hospitality industry that demonstrated the ability to perform the duties as stated above with minimal supervision. Must be able to exercise tact and diplomacy when interacting with people, and be able to communicate in a clear, concise, and grammatically correct manner. Must have the mathematical ability to add, subtract, multiply and divide at the level necessary to complete required reports and the ability to use office automated equipment in the performance of the required duties. Must have and maintain a personal appearance of being neatly dressed and groomed. A uniform is provided. Must have a friendly, courteous attitude around guests and coworkers and be knowledgeable and able to provide information on the local area and points of interest. ONLY THOSE CANDIDATES MEETING HIGHLY-QUALIFYING CRITERIA WILL BE INITIALLY REFERRED. IF MANAGEMENT DOES NOT SELECT A HIGHLY-QUALIFIED CANDIDATE, THEY MAY REQUEST AN ADDITIONAL REFERRAL INCLUDING ALL QUALIFIED APPLICANTS. HIGHLY QUALIFIED CRITERIA FOR THIS POSITION IS: Possess knowledge and/or experience of the OPERA system.

Education

This job does not have an education qualification requirement.

Contacts

• Address P4-NAF-HAKOHO HALE KOA HOTEL DO NOT MAIL Honolulu, HI 96815 US
• Name: Lea Reis
• Email: [email protected]