This position is assigned to the Caregiver Support Program (CSP) and serves as the Program Support Assistant to the CSP. The primary duties of the Program Support Assistant (PSA) are program development, assist with data collection, analysis of trends, and implementation of best practices.

Duties

DUTIES TO INCLUCE BUT NOT BE LIMITED TO: Compiles monthly productivity reports for team members Tracks internal and external suspenses for the program Serves as the point of contact for the Caregiver Support Program Works collaboratively with other VA services and departments, i.e.,fiscal and Health administration services. Works with other cultural backgrounds and understands the need of the customer Acts independently and take action in a general latitude for decision making process Provides resources and referrals to Veterans and caregivers, who are seeking caregiver support services, regarding program services, concerns, appeals of decisions and ratings. Obtains as much information as possible, provides information, resolves problems, and makes decisions regarding caller referral based on specific caller needs and location. Monitors and evaluates caregiver activities (utilization of referrals/resources, trainings, appointments with the Veteran, caregiver strain, etc.), assessments, and enrollment processes and makes recommendations for improvements for the Caregiver Support Programs. Monitors and reviews tracking information for caregivers and Veterans who utilize community and VA referrals and resources at each facility via database developed, the Caregiver Record Management Application (CARMA) IT system, and/or CPRS. VA offers a comprehensive total rewards package: HR Specialist Total Rewards Work Schedule: Monday Through Friday 07:30am - 04:00pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant - General Caregiver Program/PD010700 Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/05/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of office administration and systems development in order to prioritize work assigned, track and direct the flow of referrals, provide information to customers in a timely manner, and organize program information for easy accessibility and retrieval, Knowledge of and ability to perform data validation and understanding of its relation to the operations, work load statistics, planning, and decisions of the Medical Center s and VISN, Ability to interpret and apply guidelines involving program and administrative processes in order to provide complete tasks assigned, process necessary forms, record and analyze data and resolve problems as they arise, Knowledge of the clerical requirements and processes involved in maintaining functional programs You will be rated on the following Competencies for this position: Computer SkillsCritical ThinkingCustomer Service (Clerical/Technical)Interpersonal SkillsOrganizational Stewardship Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary and is performed by sitting, standing, bending, and stooping. The employee is required to obtain records from files, and carry files, manuals, and other light objects. Occasional travel is required to provide support at conferences, workgroups, programs or meetings. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Spark M Matsunaga Department of Veterans Affairs Medical Center 459 Patterson Road Honolulu, HI 96819 US
• Name: Cathleen Tittnich
• Phone: 9098257084 X1973
• Email: [email protected]